Windows 10: Help. I have been conned by Tec Utilities

i seem to have somehow connected to Tec Utilities, The note on a drop down said 'Microsoft recomends a regular scan' 'Scan now' I clicked on this and I now cannot stop these notes from them, I am 84 years of age and am not technically minded.

When they asked for a payment I just signed off and thought I had deleted them but they keep coming back saying that they have scanned my computer and there are over 1000 problems. Every time I delete, but they keep coming back. I have seen other complaints on this site but I do not understand about App's or my sites/ programs or other things that are mentioned too check.

I will never pay anyone on line as I do not trust it.


Can I speak to someone who can talk me through these mistakes or problems?

:)

 

Action Tec Screenbeam 2 mini

Hi Rich,





There are multiple reasons why you won’t be able to connect Action Tec Screenbeam 2 mini to your laptop. To best address your concern, we need you to answer the following questions:

• Which Windows 10 build are you using? Click here for instruction on how to find your Windows 10 build.
• Did you make any changes before this issue happened?
• Have you checked the Action Tec Screenbeam 2 mini system requirements?
• What troubleshooting steps have you done so far?

Looking forward for your response.

 

help to remote connect

not sure how to use both programs u 2 suggested, i need more helpful steps thanks

 

Removing WLAN Utilities

Wan update instructions below state remove wan utilities,

Uninstallation instructions:

• Turn WLAN Off
• Manually uninstall "WLAN Utilities" package from the installed applications.
• Turn WLAN On

I can't find them under installed applications anywhere. Could somebody give step by step instrucions, I've looked in :

Installations/ already installed.