Windows 10: Help. My Bluetooth and WiFi have disappeared from my machine. What should I do?

Idk what happened but my Bluetooth and WiFi are missing. I’ve already tried the “ show hidden service “‘in device manager. What should I do?

submitted by /u/fuhq__
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:)

 

Wifi adapter disappears - goes 'hidden'


Running Windows 10 on an Acer laptop. Over the past month, the wifi connection dropped without explanation/warning.

First time, the adapter was visible in Device Manager (with a yellow triangle next to it). An interent search found the suggestion to uninstall it and restart. That worked.

Today, the connection dropped again. In Device Manager at first I could not see the wifi adapter listed. I clicked to see hidden devices and found the adapter and the Bluetooth (which I had not noticed was missing).

I again uninstalled, restarted, and both the wifi and bluetooth have returned.

Anyone any ideas as to what is happening, why it's happening, and what I need to do, please?

I have attached a screenshot of the DM windows as it is now, showing the wifi adapter name, etc.

Thanks very much

WG

 

WiFi and Bluetooth Options Disappeared from Device management

Hi,

Thank you for your reply.

I suggest you to follow the steps below and check if it helps.

Step 1: Run the Network Adapter troubleshooter.

• 
  Press Windows key +X, select
  Control panel.
  
• 
  Change the view by option on the top right to
  Large icons.
  
• 
  Click on troubleshooting and click on the
  view all option on the left panel.
  
• 
  Run the Network Adapter troubleshooter.
  

Step 2: You may follow the steps and check if it helps in resolving the issue, as the device might be hidden.

• • 
    Press Windows key + X.
    
  • 
    Click on Device Manager.
    
  • 
    Click on View.
    
  • 
    Click on Show
    Hidden Devices.
    
  • 
    Search for the Bluetooth device.
    

Keep us posted on this issue so that we can assist you better.

 

Bluetooth disappeared

Hi Jenny,

We appreciate you for being a part of Windows 10.

Before proceeding, we need more information to help you better.

• 
  Did you checked whether the Bluetooth device is listed under hidden devices in Device manager?
  
• 
  Have you checked whether the Bluetooth driver is listed under installed programs under Programs and features? (As you have reinstalled the Bluetooth.)
  
• 
  Does the Bluetooth disappeared after you have started to use Wacom Bluetooth keyboard?
  

Note:

• 
  In device manager, click on "view" tab and select "show hidden devices" and check whether Bluetooth device/driver is listed.
  
• 
  To check the drivers installed in Programs and features, Press
  Windows + X keys on the keyboard and select Programs and features and check whether the Bluetooth driver is installed.
  

Until you get back to us with the required information, follow the below steps and check if it helps.

Step 1:

I would suggest you check if Bluetooth Support service is started.

• 
  Press Windows + R
  keys on the keyboard, type services.msc
  and press OK.
  
• 
  Now, find Bluetooth Support Service
  and start it
  
• 
  Double click on the Bluetooth Support Service
  set the startup type as Automatic.
  

Step 2:

Follow the steps to run the Hardware and devices troubleshooter and check if you are able to fix the issue.

• 
  Press Windows + X keys on the keyboard and select
  Control Panel
  
• 
  Type Troubleshooting in the search bar on the
  Control Panel.
  
• 
  Click on View all on the left navigation pane.
  
• 
  Click on Hardware and devices.
  
• 
  Click on Advanced on the Hardware and devices
  dialog box and click on Run as administrator (Enter the credentials if required).
  
• 
  Click on Next and follow onscreen instruction complete the
  Hardware and devices troubleshooter.
  

Reference: I would suggest you to check whether the drivers are up to date. Refer to the below link on how to download and install the drivers in Windows 10.

How to: Install and Update drivers in
Windows 10

Kindly let us know if you need any further assistance with the issue. We are glad to assist you.

Thank you.