Windows 10: Help my Lenovo Fingerprint reader was erased after two recommended updates

Discus and support Help my Lenovo Fingerprint reader was erased after two recommended updates in Windows 10 Drivers and Hardware to solve the problem; Hi, need some help after these two recommended updates from Lenovo Intel Management Engine 11.8 Firmware Windows 10 Version 1703 or Later - 10 [64]... Discussion in 'Windows 10 Drivers and Hardware' started by SteveVill, Jul 5, 2020.

  1. SteveVill Win User

    Help my Lenovo Fingerprint reader was erased after two recommended updates


    Hi, need some help after these two recommended updates from Lenovo

    Intel Management Engine 11.8 Firmware Windows 10 Version 1703 or Later - 10 [64] And Thinkpad hotkey features Integration Package Setup -10 [64]




    I can no longer access my fingerprint reader it's not even available.I've tried erasing the driver reinstalling it to no avail. Not sure what else to do at this point. On windows 10 sign in option it says for fingerprint reader this option is currently unavailable. Any suggestions?



    :)
     
    SteveVill, Jul 5, 2020
    #1

  2. Fingerprint reader not working after Windows updates

    Hi,

    I have a Lenovo Yoga C930-131KB laptop (Type 81C4), and the recent update disabled my fingerprint reader.

    I've tried reinstalling the drivers, and manually updating the drivers from the Lenovo website. No luck.

    Any suggestions? Thanks in advance.

    ***Original title: Windows 10 Update disabled my fingerprint reader***
     
    PageCartoons, Jul 5, 2020
    #2
  3. EdTittel Win User
    Lenovo X380 Fingerprint reader showing "disconnected": any fixes?

    Here's my situation. I've got a Lenovo X380 Yoga with a built-in fingerprint reader. After recent Windows updates, the fingerprint reader disappeared. After digging into DevMgr, I find that this Biometric device is only viewable when I click the "Show hidden devices" option, and it shows the following status when I do that:

    Help my Lenovo Fingerprint reader was erased after two recommended updates [​IMG]

    I've tried updating/reinstalling the drivers (and the Intel SGX device that bridges from the peripherals bus to the system circuitry apparently) and the status remains disconnected. I have not even moved the machine around much since I got it about six weeks ago. I'm inclined to believe that the fingerprint reader has failed. Can anyone offer an alternate diagnosis or a different repair strategy?

    TIA for your input and suggestions.

    --Ed--

    PS: the unit is under warranty and I can ship it back to Lenovo for repair and diagnosis for the cost of shipment. Curiously that's about the same cost as that for purchasing a new replacement fingerprint reader. I'm wondering further if I shouldn't just order a replacement and do the repair myself. Thoughts?
     
    EdTittel, Jul 5, 2020
    #3
  4. JSF123456 Win User

    Help my Lenovo Fingerprint reader was erased after two recommended updates

    Fingerprint reader not working, windows 10, lenovo X200s

    I upgraded my Lenovo X200s to windows 10. Since then, the fingerprint reader is not functioning. It is listed as a generic fingerprint device under the device manager, but I cannot update the driver auto or manual. I installed the Lenovo Validity fingerprint
    driver for Windows 10 and used the Run: gpedit.msc route to enable biometrics, but still there is no option to set up fingerprint sign-in. Is this fingerprint reader a total loss? I haven't found any other fixes online, especially not for the X200
    series. Thanks.
     
    JSF123456, Jul 5, 2020
    #4
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Help my Lenovo Fingerprint reader was erased after two recommended updates

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