Windows 10: help my pc wont make sounds when system sounds are playing

as you read "my windows 10 pc won't make sounds when system sounds are playing" or when an app uses my mic

this started when my new bluetooth headset arrived and i set it upfrom sony and only with that speaker

please help me


pls

:)

 

Sound problem

Hi,

We need to investigate further so that we can identify the cause of the issue. We suggest running the Troubleshooter and see if it helps. Follow the steps below:

• Type and select Troubleshooting on the Search bar/Cortana.
• Click Hardware and Sound.
• Select Playing Audio under Sound.
• Follow the steps that will be provided.

If the steps does not work. We suggest downloading a fresh copy of the audio driver from Realtek and see if it helps.

Looking forward to your response.

 

Systems sounds not fully playing

Hello hockleygirl,

Thank you for writing to Microsoft Community Forums.

To address your concern, kindly help us with the following questions.

1. What is the exact size of the customized sound file that is added in the Settings?
   
2. What is the audio length of the customized sound file?

The issue could be occurring due to the customized file type that is attached. If the size differs from the original length, it might not play the sound completely. So, I would suggest you to check with the file type (size and length) of the sound
file that is already available in the Settings and set the customized file to the same range.

Regards,

Mala S

Microsoft Community - Moderator

 

No sound while playing audio and video files.

Hi,

I appreciate if you could answer to a few questions to narrow down to the issue.

• Which is the application that you are using to play the files?
• Did you try the same on a different player?
• Did you perform any troubleshooting steps?

As an initial troubleshooting step, I suggest you to check if the volume is set low or in mute state in Volume Mixer.

• Right click on sound icon.
• Open Volume Mixer check for the application that you are playing the files with and increase the volume and check.

If the issue still persists, I would suggest you to run “Playing audio” troubleshooter to diagnose and fix the issue.

Follow these Steps to run Playing Audio Troubleshooter in Windows 10.

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Playing audio.

Also refer: http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Hope the information helps in resolving the issue related to the sound issue. Let us know if you need further assistance. We will be happy to help.

Thank you.