Windows 10: Help! No audio input devices found

I just purchased a new laptop (HP envy 360) and am experiencing audio issues! It will not pick up my audio no matter what I do.

Under sound settings, the input option is listed as “no audio input devices found.” When i plug in my headphones (that have a working microphone), they pop up as “headset microphone (realtek R audio)” but they don’t pick up any sound!

I have tried all sound/ audio trouble shooters, updating, disabling and reinstalling all audio drivers, and am just wondering if anyone has encountered similar issues.

Does my laptop not have any internal audio? I need to be able to communicate with people over Zoom/discord so this is pretty frustrating.

Edit: just to clarify, the normal “Microsoft array (realtek high definition audio)” OR microphone (Anvsoft virtual sound device)” options don’t show up AT ALL under Sound—> input settings.

submitted by /u/tired-kiwi
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:)

 

audio input

Hi Nico,

Damaged hardware or incompatible driver are some of the possible causes why you are experiencing an issue the audio input on your device. For us to provide an accurate solution, we would need you to answer the following questions:

• Which build, version and edition of Windows is installed on your computer?
• Are you using an external audio input device? If yes, what is the make and model of the audio input device you are using as microphone?
  
• Have you made any changes to your computer settings before this issue happened?

In the meantime, we suggest running the automated troubleshooter for audio issue. Visit this link,
click on Find and fix problems recording sounds and then follow the prompts to successfully run the tool.

We are looking forward to your response.

 

No audio input or output devices found

After the last update of Windows 10, no audio devices are listed

Searching in the device manager: all audio devices say it works fine

The sound setting says: no output or input devices were found.

 

Audio Input Device

Hi Bandjo,

I'm Stefano an Independent Advisor, here to help you.

I'm sorry you are experiencing this issue about audio and I will help you solve this.

First of all I suggest you to uninstall and reinstall Audio driver:

1. Press WINDOWS + X

2. Click on "Device Manager"

3. Click on "View"

4. Click on "Show hidden device"

5. Click on "Sound video and games controller

6. Right click on your audio card

7. Click on "Uninstall device"

8. Repeat point 6 and 7 for each device under Sound video and games Controller

9. Click on "Audio input and output"

10. Right click on your audio device

11. Click on "Uninstall device"

12. Repeat point 10 and 11 for each device under Audio Input and Output

13. Click on "Detects Hardware change" (monitor icon)

If after that you still experience audio problems, please follow this procedure:

1. Press WINDOWS + I

2. Click on "Update and Security"

3. Click on "Troubleshooter"

4. Click on "Audio playback"

5. Follow on screen instructions.