Windows 10: Help, PC no boot, tried reset and recovery media, both no work, what is best way to go from...

My pc is not booting, i tried system reset and recovery media, both not work, what is best way to go from here, prefer not to erase apps and data, but erasing apps is ok but not preferred?

submitted by /u/johncaling40
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:)

 

Unable to boot the PC, stuck in recovery mode screen​

Hi Joe,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to boot the PC normally as it is stuck in recovery mode.

1. Were there any recent updates installed on the PC?
   
2. What is the exact make and model of the PC?
   

I would suggest you to follow the steps mentioned below and check if that helps.



Method 1:



Boot the PC into safe mode with networking and check if you are able to login. Refer the article to

Start your PC in safe mode in Windows 10, refer the section
From a black or blank screen.



Method 2:



Perform a system restore to revert the PC back to the state when everything was working fine. Refer the article

Recovery options in Windows 10, refer the section
Use installation media to restore or reset your PC.



Note:
Do not reset the PC; resetting the PC will remove all the data and installed programs from the PC.



We await your response.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Missing Recovery Environment

Hi Alan,

Here is a link containing several useful suggestions to help you recover Windows 10. Since the error message that you got tells you to insert your Windows installation or recovery media. We suggest the perform the steps listed under
Use a recovery drive to restore or reset your PC or you can also follow the steps under
Use installation media to restore or reset your PC. Please see the link below for more details:

Recovery options in Windows 10.

Regards.

 

Reset this PC function In Recovery

Hi Wayne,

Since your machine was clean installed with 1703 previously without any issues, Windows.old folder will not be available since you successfully performed a clean install.

Every time you upgrade your PC from an older version of Windows to Windows 10 without first formatting the hard drive, or when you install a new Windows Insider Preview test build, the install wizard will save a copy of the previous version inside of the "Windows.old"
folder on your computer. If everything is working as expected after upgrading to Windows 10, you probably don't need these files, as they consume your hard drive space.

The System Reserve Partition (SRP) is a small partition on your hard drive that stores
boot information for Windows. This contains the Windows boot manager and boot configuration data.
Reset your PC is a recovery method on Windows 10 usually uses a bootable media as backup. We suggest that you check these articles for more information about Reset your PC:

• How to refresh, reset, or restore your PC (Also applicable on Windows 10)
• Recovery options on your Windows 10 (Refer to Reset your PC section)

Let us know if you need further assistance.