Windows 10: HELP! PC Stuck in boot loop - Recovery USB & CD/DVD Not Booting..

Hi,


I was video editing when my PC decided to display a 'blue screen of death' message with the error code "Npfs.SYS".


The PC then did not boot to the installed OS drive, so I inserted the Installation CD/DVD to initiate the troubleshooting/restart/re-install/SafeMode process, however, this did not initiate this process.


I created a recovery drive on a working Windows 10 64x computer and tried also to boot from that USB also formatted to FAT32.


Neither method are allowing me to boot into any troubleshooting options. I also changed the boot options & priority, enabled Legacy USB to enable USB access etc.


Any help will be greatly appreciated.


Kind regards. A

:)

 

Boot Loop

Hi,

Sorry for delayed response.

If you are stuck at login screen with manufacturer's logo then try to follow the steps provided below and see if it helps.

Step 1: Create ISO for Windows 10



You may also refer to the article mentioned below to for downloading Windows 10 on your computer.

Download Windows 10



Step 2: Perform an Automatic repair

The Automatic repair can detect and fix the issues that prevent the computer from working normally.
After you have a Windows 10 installation disc/USB, follow these steps:

• When your computer starts, wait for the manufacturer logo to check the option for boot menu, it will usually be F12.
• The boot menu key might differ with each manufacturer. If you are unable to find the boot menu key, you may refer the user manual.
• Restart the computer, when the manufacturer's logo is displayed, keep pressing the Boot menu option key to enter the boot menu and change the boot option to CD\DVD ROM (in case you create DVD). Select USB in case
  you create USB.
• After you boot your computer using Windows DVD or System Repair Disc, a black screen appears with gray text "Press any key to boot from CD or DVD". Press any key.
• Select the correct time and Keyboard type.
• Click Repair your computer in the lower left corner.
• Click on Troubleshooting, advanced option and then click Startup Repair.

Do keep us updated.

Regards,

 

Unable to boot into the PC: Stuck at boot loop

Hello,

Thank you for writing to Microsoft Community Forums.

I understand how frustrating this can be, we will look into this for you. However, we will need few information on the issue.

• What are the troubleshooting steps that you have tried to fix the issue?
  
• Do you receives any error code or message, while the computer boots up?
  
• What is the make and model of the computer?
  
• How did this issue occurred?
  
• How did you create a recovery USB?
  

Please follow the below mentioned methods and check with the issue:

Method 1: Create a bootable USB to get into the Windows recovery options.

Please refer this article
How to create Windows 10 installation DVD/USB flash drive Step-by-Step Guide and create a bootable USB of Windows 10.

Method 2: Disable automatic restart after failure.

1. Connect the bootable USB to the PC and turn it on.
   
2. Set the boot order as USB and saved the changes.
   
3. Select Repair your computer.
   
4. On the Choose an option screen, select
   Troubleshoot.
   
5. Select Advance options > Startup settings.
   
6. Click on restart and then you will get a list of options.
   
7. Please select Disable automatic restart after failure
   from the list and check if you receive any error code or message.
   

Method 3: System restore or reset your PC.

Please refer the section Use installation media to restore or reset your PC from the article

Recovery options in Windows 10.

Note: Restoring the computer won’t affect your personal files, but it will remove apps, drivers, and updates installed after the restore point was made.

While performing these steps, there might be a risk of data loss. You may take a backup of the data before performing the steps.

Refer the article
Global Customer Service phone numbers to get in touch with the Microsoft support team.

Hope it helps.

Regards,

Noor Azam S

Microsoft Community – Moderator

 

Stuck in a boot loop

Hi,

To better assist you, please clarify the following:

• What is the make and model of your PC?

You may use Windows 10 installation disc/USB to perform automatic repair by creating a Media Creation Tool. To create the media tool, click this link.

Note: Please go through the above link and follow the steps before performing the automatic repair.

Perform the Automatic repair:

• When your computer starts, wait for the manufacturer logo to check the option for boot menu, it will usually be F12.
• The boot menu key might differ with each manufacturer. If you are unable to find the boot menu key, you may refer to the user manual.
• Restart the computer, when the manufacturer's logo is displayed, keep pressing the Boot menu option key to enter the boot menu and change the boot option to CD\DVD
  ROM.
• After you boot your computer using Windows 10 DVD or System Repair Disc, a black screen appears with gray text "Press any key to boot from CD or DVD". Press any key.
• Select the correct time and Keyboard type.
• Click Repair your computer in the lower left corner
• Click on Troubleshooting, advanced option and then click Startup repair.

Let us know how it goes.