Windows 10: [HELP] Plagued by BSODs

Discus and support [HELP] Plagued by BSODs in Windows 10 BSOD Crashes and Debugging to solve the problem; Please bear with me on this one, this has been happening for a long time and I've about reached the end of my rope here. I suffer from depression and... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by nullN0VA, Jul 28, 2020.

  1. nullN0VA Win User

    [HELP] Plagued by BSODs


    Please bear with me on this one, this has been happening for a long time and I've about reached the end of my rope here. I suffer from depression and this issue is really getting me down, because no matter how hard I try I never seem to get anywhere with it.

    So, previously:

    I started getting BSOD a couple of weeks ago, they are now getting more and more prominent.

    Downloaded WinDBG and had a look through the errors.

    HERE you can have a look through some older minidumps, my latest crashes are below.

    People seemed to suggest it was a PS4 controller dongle I had inserted into my PC, removed that, seemed to not crash for a while but then it happened again.

    Then a couple errors seemed to point towards iCUE.

    "WARNING: Unable to verify timestamp for CorsairGamingAudioamd64.sys"

    And "iCUE.exe" were being underlined in WinDBG, so I uninstalled and reinstalled iCUE, removed all of it from my registry, removed the Corsair appdata folder and forced firmware updates on all my peripherals.

    Crashed. Again.

    Then I bit the bullet and reinstalled Windows, got all my drivers updated, installed chipset, audio, graphics drivers etc.

    Then, my PC crashed again at 1pm today, I didn't see this error so it must have happened while I was away at my PC.

    Code:

    Microsoft R Windows Debugger Version 10.0.19041.1 AMD64Copyright c Microsoft Corporation. All rights reserved.Loading Dump File [C:\Users\scott\Desktop\072820-15500-01.dmp]Mini Kernel Dump File: Only registers and stack trace are availableSymbol search path is: srv*Executable search path is:Windows 10 Kernel Version 18362 MP 4 procs Free x64Product: WinNt, suite: TerminalServer SingleUserTSBuilt by: 18362.1.amd64fre.19h1_release.190318-1202Machine Name:Kernel base = 0xfffff801`10e00000 PsLoadedModuleList = 0xfffff801`11248150Debug session time: Tue Jul 28 13:13:05.153 2020 UTC + 1:00System Uptime: 0 days 0:06:51.844Loading Kernel Symbols........................................................................................................................................................................................................Loading User SymbolsLoading unloaded module list............For analysis of this file, run !analyze -v1: kd> !analyze -v******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M 1000007eThis is a very common bugcheck. Usually the exception address pinpointsthe driver/function that caused the problem. Always note this addressas well as the link date of the driver/image that contains this address.Some common problems are exception code 0x80000003. This means a hardcoded breakpoint or assertion was hit, but this system was booted/NODEBUG. This is not supposed to happen as developers should never havehardcoded breakpoints in retail code, but ...If this happens, make sure a debugger gets connected, and thesystem is booted /DEBUG. This will let us see why this breakpoint ishappening.Arguments:Arg1: ffffffffc0000005, The exception code that was not handledArg2: fffff8012045a872, The address that the exception occurred atArg3: ffff918f8434f6e8, Exception Record AddressArg4: ffff918f8434ef30, Context Record AddressDebugging Details:------------------*** WARNING: Unable to verify timestamp for nvhda64v.sys*** WARNING: Unable to verify timestamp for win32k.sysKEY_VALUES_STRING: 1 Key : AV.Dereference Value: NullClassPtr Key : AV.Fault Value: Write Key : Analysis.CPU.Sec Value: 3 Key : Analysis.DebugAnalysisProvider.CPP Value: Create: 8007007e on GLADOS Key : Analysis.DebugData Value: CreateObject Key : Analysis.DebugModel Value: CreateObject Key : Analysis.Elapsed.Sec Value: 41 Key : Analysis.Memory.CommitPeak.Mb Value: 77 Key : Analysis.System Value: CreateObjectBUGCHECK_CODE: 7eBUGCHECK_P1: ffffffffc0000005BUGCHECK_P2: fffff8012045a872BUGCHECK_P3: ffff918f8434f6e8BUGCHECK_P4: ffff918f8434ef30EXCEPTION_RECORD: ffff918f8434f6e8 -- .exr 0xffff918f8434f6e8ExceptionAddress: fffff8012045a872 nvhda64v+0x000000000002a872 ExceptionCode: c0000005 Access violation ExceptionFlags: 00000000NumberParameters: 2 Parameter[0]: 0000000000000001 Parameter[1]: 0000000000000014Attempt to write to address 0000000000000014CONTEXT: ffff918f8434ef30 -- .cxr 0xffff918f8434ef30rax=0000000000000000 rbx=ffffa90e830cc3a0 rcx=9db3e1ad2d2d0000rdx=ffff918f8434eb20 rsi=ffff9403540dc010 rdi=0000000000000000rip=fffff8012045a872 rsp=ffff918f8434f920 rbp=ffff940355385a70 r8=ffff918f8434e654 r9=0000000000000000 r10=0000000000000007r11=ffff918f8434f8f0 r12=0000000000000000 r13=fffff8011c9131c0r14=ffff940355385b30 r15=0000000000000000iopl=0 nv up ei pl zr na po nccs=0010 ss=0000 ds=002b es=002b fs=0053 gs=002b efl=00010246nvhda64v+0x2a872:fffff801`2045a872 c7401402000000 mov dword ptr [rax+14h],2 ds:002b:00000000`00000014=????????Resetting default scopeBLACKBOXBSD: 1 !blackboxbsdBLACKBOXNTFS: 1 !blackboxntfsBLACKBOXPNP: 1 !blackboxpnpBLACKBOXWINLOGON: 1CUSTOMER_CRASH_COUNT: 1PROCESS_NAME: SystemWRITE_ADDRESS: fffff801113733b8: Unable to get MiVisibleStateUnable to get NonPagedPoolStartUnable to get NonPagedPoolEndUnable to get PagedPoolStartUnable to get PagedPoolEndfffff8011122a3b8: Unable to get Flags value from nt!KdVersionBlockfffff8011122a3b8: Unable to get Flags value from nt!KdVersionBlockunable to get nt!MmSpecialPagesInUse 0000000000000014ERROR_CODE: NTSTATUS 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.EXCEPTION_CODE_STR: c0000005EXCEPTION_PARAMETER1: 0000000000000001EXCEPTION_PARAMETER2: 0000000000000014EXCEPTION_STR: 0xc0000005STACK_TEXT: ffff918f`8434f920 00000000`000000e0 : ffffa90e`830cc3a0 ffff9403`540dc010 00000000`00000000 ffff9403`540dc010 : nvhda64v+0x2a872ffff918f`8434f928 ffffa90e`830cc3a0 : ffff9403`540dc010 00000000`00000000 ffff9403`540dc010 fffff801`2045a8fe : 0xe0ffff918f`8434f930 ffff9403`540dc010 : 00000000`00000000 ffff9403`540dc010 fffff801`2045a8fe ffff9403`540dc010 : 0xffffa90e`830cc3a0ffff918f`8434f938 00000000`00000000 : ffff9403`540dc010 fffff801`2045a8fe ffff9403`540dc010 ffff9403`540dc030 : 0xffff9403`540dc010SYMBOL_NAME: nvhda64v+2a872MODULE_NAME: nvhda64vIMAGE_NAME: nvhda64v.sysSTACK_COMMAND: .cxr 0xffff918f8434ef30 ; kbBUCKET_ID_FUNC_OFFSET: 2a872FAILURE_BUCKET_ID: AV_nvhda64v!unknown_functionOS_VERSION: 10.0.18362.1BUILDLAB_STR: 19h1_releaseOSPLATFORM_TYPE: x64OSNAME: Windows 10FAILURE_ID_HASH: {c13eb64a-9cde-4879-da51-f7aaf1513c01}Followup: MachineOwner---------

    Then, to make sure my PC was stable after reinstalling my graphics card drivers for the 4th time using DDU in Safe Mode then, lo-and-behold.

    My latest crash.

    Here is my most recent crash report which happened at 5pm today:

    Code:

    Microsoft R Windows Debugger Version 10.0.19041.1 AMD64Copyright c Microsoft Corporation. All rights reserved.Loading Dump File [C:\Users\scott\Desktop\072820-21468-01.dmp]Mini Kernel Dump File: Only registers and stack trace are availableSymbol search path is: srv*Executable search path is: Windows 10 Kernel Version 18362 MP 4 procs Free x64Product: WinNt, suite: TerminalServer SingleUserTSBuilt by: 18362.1.amd64fre.19h1_release.190318-1202Machine Name:Kernel base = 0xfffff806`6c40e000 PsLoadedModuleList = 0xfffff806`6c856150Debug session time: Tue Jul 28 17:49:21.505 2020 UTC + 1:00System Uptime: 0 days 0:14:40.275Loading Kernel Symbols.......................................................................................................................................................................................................Loading User SymbolsLoading unloaded module list...........For analysis of this file, run !analyze -v0: kd> !analyze -v******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************UNEXPECTED_KERNEL_MODE_TRAP 7fThis means a trap occurred in kernel mode, and it's a trap of a kindthat the kernel isn't allowed to have/catch bound trap or thatis always instant death double fault. The first number in thebugcheck params is the number of the trap 8 = double fault, etcConsult an Intel x86 family manual to learn more about what thesetraps are. Here is a *portion* of those codes:If kv shows a taskGate use .tss on the part before the colon, then kv.Else if kv shows a trapframe use .trap on that valueElse .trap on the appropriate frame will show where the trap was taken on x86, this will be the ebp that goes with the procedure KiTrapEndifkb will then show the corrected stack.Arguments:Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULTArg2: fffff8066f421e50Arg3: fffff98f1ca4e000Arg4: fffff8066cec7227Debugging Details:------------------*** WARNING: Unable to verify timestamp for nvlddmkm.sysKEY_VALUES_STRING: 1 Key : Analysis.CPU.Sec Value: 3 Key : Analysis.DebugAnalysisProvider.CPP Value: Create: 8007007e on GLADOS Key : Analysis.DebugData Value: CreateObject Key : Analysis.DebugModel Value: CreateObject Key : Analysis.Elapsed.Sec Value: 73 Key : Analysis.Memory.CommitPeak.Mb Value: 77 Key : Analysis.System Value: CreateObjectBUGCHECK_CODE: 7fBUGCHECK_P1: 8BUGCHECK_P2: fffff8066f421e50BUGCHECK_P3: fffff98f1ca4e000BUGCHECK_P4: fffff8066cec7227TRAP_FRAME: fffff8066f421e50 -- .trap 0xfffff8066f421e50NOTE: The trap frame does not contain all registers.Some register values may be zeroed or incorrect.rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000001rdx=fffff98f1ca4e100 rsi=0000000000000000 rdi=0000000000000000rip=fffff8066cec7227 rsp=fffff98f1ca4e000 rbp=fffff98f1ca4e130 r8=0000000000000000 r9=0000000000000000 r10=fffff8066cec7220r11=ffff978198689078 r12=0000000000000000 r13=0000000000000000r14=0000000000000000 r15=0000000000000000iopl=0 nv up ei ng nz na po nchal!HalRequestIpi+0x7:fffff806`6cec7227 4155 push r13Resetting default scopeBLACKBOXBSD: 1 !blackboxbsdBLACKBOXNTFS: 1 !blackboxntfsBLACKBOXPNP: 1 !blackboxpnpBLACKBOXWINLOGON: 1CUSTOMER_CRASH_COUNT: 1PROCESS_NAME: csrss.exeIRP_ADDRESS: ffffde86b71ee778STACK_OVERFLOW: Stack Limit: fffff98f1ca4e000. Use kF and !stackusage to investigate stack usage.STACK_TEXT: fffff806`6f421d08 fffff806`6c5e21e9 : 00000000`0000007f 00000000`00000008 fffff806`6f421e50 fffff98f`1ca4e000 : nt!KeBugCheckExfffff806`6f421d10 fffff806`6c5dd043 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69fffff806`6f421e50 fffff806`6cec7227 : 00000000`00000001 fffff98f`1ca4e2f8 00000000`00000004 fffcc78e`52717c04 : nt!KiDoubleFaultAbort+0x2c3fffff98f`1ca4e000 fffff806`6c424be6 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalRequestIpi+0x7fffff98f`1ca4e030 fffff806`6c487f7c : 00000000`00000000 00000000`00000000 fffff98f`1ca4e900 00000000`00000000 : nt!KiIpiSendRequest+0x3d6fffff98f`1ca4e2b0 fffff806`6c529469 : 00000000`00000000 fffff98f`1ca4e930 fffff806`6c877040 ffff976f`435cc8f8 : nt!MiFlushTbList+0x36cfffff98f`1ca4e400 fffff806`6c4815e2 : fffff806`6c877040 fffff98f`1ca4e930 00000000`00000003 00000000`00000000 : nt!MiDeleteNonPagedPoolTail+0x19fffff98f`1ca4e430 fffff806`6c481771 : fffff98f`1ca4e930 fffff98f`1ca4e930 00000000`00000000 00000000`00000000 : nt!MiWalkPageTablesRecursively+0x512fffff98f`1ca4e4f0 fffff806`6c481771 : fffff98f`1ca4e930 fffff98f`1ca4e930 00000000`00000000 00000000`00000000 : nt!MiWalkPageTablesRecursively+0x6a1fffff98f`1ca4e5b0 fffff806`6c481771 : fffff98f`1ca4e930 fffff98f`0000001a ffff974b`00000000 00000000`0000001a : nt!MiWalkPageTablesRecursively+0x6a1fffff98f`1ca4e670 fffff806`6c480efc : fffff98f`1ca4e930 00000000`00000000 00000000`00000000 00000000`00000003 : nt!MiWalkPageTablesRecursively+0x6a1fffff98f`1ca4e730 fffff806`6c4f59aa : fffff98f`1ca4e930 fffff806`00000002 00000000`00000001 00000000`00000001 : nt!MiWalkPageTables+0x36cfffff98f`1ca4e830 fffff806`6c4f5870 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MiClearNonPagedPtes+0xe6fffff98f`1ca4ea30 fffff806`6c4f5696 : 00000000`00000000 fffff98f`1ca4ebd1 ffffde86`9081d100 00000000`00000000 : nt!MmFreePoolMemory+0x1a8fffff98f`1ca4eac0 fffff806`6c4f562a : ffff0f6c`6183d88f 00000000`00000000 fffff806`6cec8230 00000000`00000000 : nt!RtlpHpEnvFreeVA+0x12fffff98f`1ca4eaf0 fffff806`6c447287 : 00000000`00000282 fffff806`6c424c00 00000000`00000000 00000000`00000000 : nt!RtlpHpFreeVA+0x3afffff98f`1ca4eb30 fffff806`6c444d58 : ffffde86`b9900300 ffffde86`b9900000 ffffde86`9081d100 00000000`00000000 : nt!RtlpHpSegMgrCommit+0x207fffff98f`1ca4ec20 fffff806`6c44380d : 00000000`00007fff 00000000`00000002 fffff806`00000000 fffff806`00000001 : nt!RtlpHpSegPageRangeCommit+0x124fffff98f`1ca4ecb0 fffff806`6c44315e : ffffde86`b991e000 00000000`00000180 ffffde86`b99003c0 fffff806`6cdd9368 : nt!RtlpHpSegPageRangeCoalesce+0x22dfffff98f`1ca4ed30 fffff806`6c441d5e : ffffde86`00000000 00000000`00000a80 00000000`b9900001 00000000`00000000 : nt!RtlpHpSegPageRangeShrink+0x12efffff98f`1ca4edc0 fffff806`6c441c20 : 00000000`00000000 00000000`00000180 ffffde86`b991ee80 fffff806`6c6523e8 : nt!RtlpHpSegFree+0x96fffff98f`1ca4ee00 fffff806`6c74e4d1 : 00000000`000d038f 00000000`20206f49 ffffde86`b991e000 00000000`000009c8 : nt!RtlpHpFreeHeap+0xacfffff98f`1ca4ee50 fffff806`6c632fa2 : ffffde86`9081d000 fffff98f`1ca4f139 ffffde86`b991ee80 a2e64ead`a2e64ead : nt!ExpFreeHeapSpecialPool+0x221fffff98f`1ca4eea0 fffff806`6c77d0a9 : fffff98f`1ca4f360 fffff806`6c529469 0a000002`e0de5863 01000000`00100000 : nt!ExFreeHeapPool+0x177532fffff98f`1ca4efc0 fffff806`6c4bc3fe : 00000000`00004000 fffff806`6c487ee4 00000000`00000000 fffff98f`1ca4f440 : nt!ExFreePool+0x9fffff98f`1ca4eff0 fffff806`6c4b415d : ffffde86`b71ee7f0 fffff98f`1ca4e000 fffff803`c1fda400 fffff806`6c877040 : nt!IopCompleteRequest+0x8efffff98f`1ca4f0e0 fffff806`6c5d46e0 : fffff803`c1620000 00000000`00000000 ffff9781`00000000 fffff806`6c877040 : nt!KiDeliverApc+0x19dfffff98f`1ca4f1a0 fffff806`6c49b4be : 00000000`00000000 fffff98f`1ca4f4e8 00000000`00000009 fffff806`6c49aa3d : nt!KiApcInterrupt+0x2f0fffff98f`1ca4f330 fffff806`6c49aa3d : fffff803`c175cb1e fffff806`6c45ed18 fffff98f`00000001 00000000`000001be : nt!RtlpxLookupFunctionTable+0xbefffff98f`1ca4f390 fffff806`6c4980fb : 00000000`00000000 fffff98f`1ca4f528 00000000`00000000 00000000`00000000 : nt!RtlpLookupFunctionEntryForStackWalks+0x1adfffff98f`1ca4f410 fffff806`6c417e32 : fffff98f`1ca4e000 00000000`00000000 00000000`00000001 fffff806`6cd8952b : nt!RtlpWalkFrameChain+0x25bfffff98f`1ca4fb00 fffff806`6c417d82 : 00000000`00000002 ffffde86`90e5a6c0 00000000`00000000 00000000`00000005 : nt!RtlWalkFrameChain+0x72fffff98f`1ca4fb30 fffff806`6cd8952b : ffffde86`90e5a6b0 fffff98f`1ca4fd30 00000000`00000005 fffff806`6c417e32 : nt!RtlCaptureStackBackTrace+0x42fffff98f`1ca4fb60 fffff806`6cd88328 : fffff98f`1ca4fd00 fffff98f`1ca4fd30 00000000`00000005 00000000`00000000 : nt!ViKeIrqlLogCommon+0x4ffffff98f`1ca4fb90 fffff803`c175cb1e : fffff98f`1ca4fd00 00000000`00000005 fffff806`6c4aef40 fffff806`6c42b9f4 : nt!VerifierKeLowerIrql+0x38fffff98f`1ca4fbc0 fffff98f`1ca4fd00 : 00000000`00000005 fffff806`6c4aef40 fffff806`6c42b9f4 ffffde86`90e66d80 : nvlddmkm+0x11cb1efffff98f`1ca4fbc8 00000000`00000005 : fffff806`6c4aef40 fffff806`6c42b9f4 ffffde86`90e66d80 fffff803`c175e12b : 0xfffff98f`1ca4fd00fffff98f`1ca4fbd0 fffff806`6c4aef3f : fffff806`6c42b9f4 ffffde86`90e66d80 fffff803`c175e12b ffffde86`9926ad10 : 0x5fffff98f`1ca4fbd8 fffff806`6c42b9f4 : ffffde86`90e66d80 fffff803`c175e12b ffffde86`9926ad10 ffffde86`a3eee080 : nt!PsBoostThreadIoEx+0x24ffffff98f`1ca4fbe0 fffff803`c175e3ba : 00000000`00000000 fffff98f`1ca4fd30 fffff803`c1fcdae0 00000000`00000000 : nt!KeSetPriorityThread+0x144fffff98f`1ca4fc50 00000000`00000000 : fffff98f`1ca4fd30 fffff803`c1fcdae0 00000000`00000000 fffff98f`1ca4fd90 : nvlddmkm+0x11e3baSYMBOL_NAME: nt!KiDoubleFaultAbort+2c3MODULE_NAME: ntIMAGE_NAME: ntkrnlmp.exeIMAGE_VERSION: 10.0.18362.997STACK_COMMAND: .thread ; .cxr ; kbBUCKET_ID_FUNC_OFFSET: 2c3FAILURE_BUCKET_ID: 0x7f_8_VRF_nt!KiDoubleFaultAbortOS_VERSION: 10.0.18362.1BUILDLAB_STR: 19h1_releaseOSPLATFORM_TYPE: x64OSNAME: Windows 10FAILURE_ID_HASH: {2575f830-7dd8-52d7-e1be-20f8274db764}Followup: MachineOwner---------

    What I have tried:
    • Completely removing and installing NVIDIA drivers using DDU in Safe Mode and reinstalling the drivers. I left out the audio drivers, however, as I didn't think I needed them as I don't use HDMI and it's just another driver that could go awry.
    • Running memtest 86, no errors after turning off XMP and setting the mHz and voltage manually, so memory now seems fine.
    • All windows updates have been installed.
    • I checked the health of my HDD's, according to crystaldiskinfo they are all healthy. I have also done all the sfc /scannow and /fixnow and chkdsk on all my HDDs and SSD, etc. No bad sectors detected.
    My PC Specs:
    MotherboardMSI Z97 Gaming 7
    ProcessorIntel i5-4690K @ 3.5GHz Stock
    RAMCorsair Vengeance 1600MHz CMZ8GX3M2A1600C9B 4x4Gb
    Graphics CardNVIDIA GeForce GTX1070
    SSDKingston SSD SA1000M8960G 1TB
    HDD1SAMSUNG HD103SJ 1TB
    HDD2WDC WD30EZRX-22D8PB0 3TB
    Power SupplyCorsair HX850i
    Operating SystemWindows 10 Pro x64


    Is this looking to potentially be my motherboard at this point?

    Any help will be massively appreciated, thanks.

    :)
     
    nullN0VA, Jul 28, 2020
    #1

  2. help to remote connect

    not sure how to use both programs u 2 suggested, i need more helpful steps thanks
     
    Corduroy_Jr, Jul 28, 2020
    #2
  3. Pc Plagued with BSOD HEEEEEELPPP

    For the past month my pc has been plagued with BSODs.

    I already ran the memory diagnostics tool included with windows, updated bios, installed al windows updates, tested individual RAM sticks and restored my computer 2 time but the problem still persists.

    The BSODs vary in type and in time in which they appear, but always during some task.

    I have an HP Elitebook Folio 9480m with 12 GB of RAM, 258Gb SSD, running Windows 10 Pro, Intel i5 vPro

    PLEEAAASE HEEEELP
     
    JuanPaullada Bazua, Jul 28, 2020
    #3
  4. NWmoose Win User

    [HELP] Plagued by BSODs

    Plague Inc. is not downloading in windows app store but other apps do download.

    It is just stuck downloading with no progress made. This is the first time I'm down loading this app on my PC. The troubleshooting steps that are suggested will not work because I downloaded an other app after I started downloading plague inc. and they are
    troubleshoot suggestions for if nothing is downloading which is not the case.

    Finally there are is no recent changes to my PC.
     
    NWmoose, Jul 28, 2020
    #4
Thema:

[HELP] Plagued by BSODs

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