Windows 10: [HELP] PnPDriverImportError while installing Cisco AnyConnect

Discus and support [HELP] PnPDriverImportError while installing Cisco AnyConnect in Windows 10 Drivers and Hardware to solve the problem; Fault bucket , type 0 Event Name: PnPDriverImportError Response: Not available Cab Id: 0 Problem signature: P1: x64 P2: 00000002 P3: vpnva-6.inf P4:... Discussion in 'Windows 10 Drivers and Hardware' started by JithThomas, Feb 13, 2019.

  1. [HELP] PnPDriverImportError while installing Cisco AnyConnect


    Fault bucket , type 0 Event Name: PnPDriverImportError Response: Not available Cab Id: 0 Problem signature: P1: x64 P2: 00000002 P3: vpnva-6.inf P4: 2b87471804a19e1c97636958e748ecc5110293dd P5: P6: P7: P8: P9: P10: Attached files: \\?\C:\Users\xyz\AppData\Local\Temp\DMI644E.tmp.log.xml \\?\C:\Users\xyz\AppData\Local\Temp\LOG645E.tmp \\?\c:\program files (x86)\cisco\cisco anyconnect secure mobility client\vpnva-6.inf \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER646F.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6480.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER64B0.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_f16d379776f4a323f4676c3745c4dd50fe914f24_00000000_cab_420e64bb Analysis symbol: Rechecking for solution: 0 Report Id: 41828eb9-7e2b-4b64-8104-4aba3cbfbd65 Report Status: 4 Hashed bucket:

    :)
     
    JithThomas, Feb 13, 2019
    #1
  2. Carlo Fer Win User

    Cisco AnyConnect

    Hello
    Xiu RuLim,


    It seems that there are some traces in the registry left even after uninstalling the program.
    I suggest that you follow these steps to delete the registry keys related to Cisco AnyConnect.

    Disclaimer: The steps below includes system registry modification. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection,
    back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

    Make sure to backup registry first, please refer to this support article:
    How to back up the registry in Windows. Please follow the steps below:

    1. Press Windows key + R. The run dialog box will open.
    2. Type regedit, then press Enter.
    3. Browse to the following location: HKEY_CLASSES_ROOT\Installer\Products\
    4. Within the Products folder, locate and delete the registry key which contains product information for
      Cisco AnyConnect Secure Mobility Client.

      ◦Each registry key within Products is an alphanumeric string. Select the first key and look on the right side for ProductName REG_SZ Cisco AnyConnect Secure Mobility Client. Go through each key in the Products folder until you find the one for Cisco AnyConnect
      Secure Mobility Client.
    5. Close the registry editor.
    6. Once done, try to start the installation for Cisco AnyConnect.

    Hope this helps. If you would like me to provide additional advice, simply respond to this thread. I will get notified and I’ll reply to you as soon as I can.
     
    Carlo Fer, Feb 13, 2019
    #2
  3. Cisco Anyconnect interface stopped working in windows 10

    Hi,

    I suggest you to try the resolution given under username thx1e
    in the below link and check if it helps;

    Does Cisco AnyConnect function under Windows 10?

    If the issue still persist, you may try to run the program in compatibility mode and check if it helps;


    • Right click vpnui.exe in the “Cisco AnyConnect Secure Mobility Client” folder. (you may have it in “C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\).

    • Choose Troubleshoot compatibility.

    • Choose “Try recommended settings”.

    • Click “Test Program”. This will open the program.

    If the issue still persist, you may contact the Cisco support team for a software upgrade to work the program in Windows 10. Please click on the below link to go to the Cisco support website.

    http://www.cisco.com/c/en/us/support/index.html



    Let us know if you need further assistance, we will be glad to help you.
     
    Rishad K T, Feb 13, 2019
    #3
  4. KEV
    kev Win User

    [HELP] PnPDriverImportError while installing Cisco AnyConnect

    BSOD using cisco anyconnect secure mobility client v4.2.02075


    Hi,

    My daughter is having lots of troubles with cisco anyconnect crashing, she needs to use this software at university. The Lenovo laptop was upgrade from windows 8.1 to 10. We brought another laptop a dell with windows 10 installed and it also is crashing from cisco anyconnect. Any help would be appreciated.

    Cheers
    in
     
Thema:

[HELP] PnPDriverImportError while installing Cisco AnyConnect

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