Windows 10: HELP - previous laptop owner stll "alive and well" in file structure!

Discus and support HELP - previous laptop owner stll "alive and well" in file structure! in Windows 10 Installation and Upgrade to solve the problem; Hi, I hope you can help me. I have early Alzheimer's Disease and unfortunately, my IT knowledge and abilities are waning today. My father... Discussion in 'Windows 10 Installation and Upgrade' started by PGMalone, Dec 13, 2018.

  1. PGMalone Win User

    HELP - previous laptop owner stll "alive and well" in file structure!


    Hi,


    I hope you can help me. I have early Alzheimer's Disease and unfortunately, my IT knowledge and abilities are waning today.


    My father purchased a refurbished HP Notebook PC. After using it for months, he needed to run a system restore. At that time I discovered his email account is intermingled with the previous owner! In other words I discovered addresses like this:


    \\PETER-PC\Users\Kozak\AppData\Local\Microsoft


    My father is Peter. We do not know who KOZAK is but his name is all over the file structure of this computer. My father hopes I will find a way to dissect his email and docs, etc. from "KOZAK - land".


    I appreciate and all information, guidance, or even advice you can provide.


    A Very Blessed and Merry Christmas to you and yours!


    Diane E. Malone

    :)
     
    PGMalone, Dec 13, 2018
    #1
  2. pyramid10 Win User

    Extracting Zip Files


    Are the step-by-step processes identical? That is, the folder extracted from and the folder extracted to belong to the same hierarchical file system structure. If they are, that suggests mildly the Cumulative Update left an electron or two out of place.
     
    pyramid10, Dec 13, 2018
    #2
  3. Beven Win User
    Critical Structure Corruption Windows 10

    I keep getting this error "Critical Structure Corruption" and can't seem to fix it.

    It happens while I am busy on my laptop. Here are some of the steps I have tried so far to resolve this with no success.

    1. Ran Windows Memory Diagnostic = no problems so RAM looks good.
    2. Check The CPU with Intel-Processor-Diagnostic-Tool = PASS all
    3. Drivers update, I used driver booster and did need to update 18 drivers but was able to update with no issues.
    4. Update software and drivers, well it was suggested that I update BlueStacks but the update failed, bluestacks mentioned that it might be an issue so as I do not use the tool I uninstalled the software altogether.
    5. Updated Windows, this I do regularly and automatically so no big updates were missed.
    6. Defragged the machine - system is optimized
    7. Ran anti-virus check and all's good
    8. Ran CCleaner

    Now I might mention I'm not a super user, but I'm able to follow suggestions quite well.

    Any help will be appreciated.

    Screenshot:

    HELP - previous laptop owner stll "alive and well" in file structure! GD27Q.jpg
     
    Beven, Dec 13, 2018
    #3
  4. HELP - previous laptop owner stll "alive and well" in file structure!

    Refurbished laptop still shows previous owner's xbox identity

    I have a refurbished laptop that still shows the previous owner's xbox identity even though I have signed into my own account. Example: * I am not RobustCeiling55!
     
    ChicoryGirl4, Dec 13, 2018
    #4
Thema:

HELP - previous laptop owner stll "alive and well" in file structure!

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