Windows 10: Help! Reset is taking over 10hrs and counting

Discus and support Help! Reset is taking over 10hrs and counting in Windows 10 Installation and Upgrade to solve the problem; Hi I bought a windows surface laptop 3. I am 7 days into ownership and want to return it to Best Buy before the return period ends. I did a factory... Discussion in 'Windows 10 Installation and Upgrade' started by 1rottenapple, Jul 27, 2020.

  1. 1ROTTENAPPLE
    1rottenapple Win User

    Help! Reset is taking over 10hrs and counting


    Hi I bought a windows surface laptop 3. I am 7 days into ownership and want to return it to Best Buy before the return period ends. I did a factory reset and choose the most secure way to reset the laptop. I start this reset on Friday July 25 at 10pm. Its 8:30am July 26 and its still turning on and turning off the screen. Is it supposed to take this long? It has a 256gb ssd, and only had excel documents installed.

    Help us very much appreciated since I havent onwed a windows OS in 2 decades (I use Mac usually). Thanks all.

    Its using the most resent OS WINDOWS 10. I believe I updated the software when I opened it the first time from the store.

    :)
     
    1rottenapple, Jul 27, 2020
    #1
  2. 1ROTTENAPPLE
    1rottenapple Win User

    Help! Reset is taking over 10hrs and counting

    Hi I bought a windows surface laptop 3. I am 7 days into ownership and want to return it to Best Buy before the return period ends. I did a factory reset and choose the most secure way to reset the laptop. I start this reset on Friday July 25 at 10pm. It’s 8:30am July 26 and it’s still turning on and turning off the screen. Is it supposed to take this long? It has a 256gb ssd, and only had excel documents installed.

    Help us very much appreciated since I haven’t onwed a windows OS in 2 decades (I use Mac usually). Thanks all.

    It’s using the most resent OS WINDOWS 10. I believe I updated the software when I opened it the first time from the store.
     
    1rottenapple, Jul 27, 2020
    #2
  3. ADDRAM
    AddRAM Win User
    Help! Reset is taking over 10hrs and counting

    I agree, take it back ASAP *Smile
     
    AddRAM, Jul 27, 2020
    #3
  4. JACEE
    Jacee Win User

    Help! Reset is taking over 10hrs and counting

    Help! Reset is taking over 10hrs and counting

    If it was my PC, I'd shut it down, unplug it, put it in the box and take it back to Best Buy. Explain the problem ....get your money back.
     
    Jacee, Jul 27, 2020
    #4
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Help! Reset is taking over 10hrs and counting

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