Windows 10: Help resetting password on Child Account

Discus and support Help resetting password on Child Account in User Accounts and Family Safety to solve the problem; This is more of a venting post than an actual question, because I really doubt I'll get a proper answer. I am trying to reset the password on my... Discussion in 'User Accounts and Family Safety' started by J Honeyfield, Nov 18, 2018.

  1. Help resetting password on Child Account


    This is more of a venting post than an actual question, because I really doubt I'll get a proper answer.


    I am trying to reset the password on my child's account that we setup several months ago for her to use on Windows and eventually Xbox Live. Unfortunately she has forgotten her password and we are unable to adequately complete the recovery form in order for Microsoft to reset the password. This was a child's account, that I had to jump though all sorts of hoops to create in the first place (provide credit card, verification, create new family group and associated, etc.) and I can't reset the password as parent? THIS IS NUTS!


    I have been using MS products for 35+ years and this is the most insane situation I have event been in. I have been administering Windows (and now Azure) active directory domains for the last 2 decades and have never encountered an issue where a password could not be reset by an account with delegated rights, which is what I assumed my "Parent" status of the family group would have allowed me to do! I can still apparently add money to the child account, and restrict device access/time allowed, but I can't reset the password?!?!


    Microsoft service representatives, there has got to be a better way to allow parents to control their child's accounts. I get that accounts need to be protected and validated, but I would have figured that a parent requesting a password reset on a child account would have been validation enough.

    :)
     
    J Honeyfield, Nov 18, 2018
    #1

  2. Resetting child's Microsoft account password

    Hi Nestor,

    Thank you for posting your query in Microsoft Community. I understand the inconvenience you are facing and will be glad to assist you.

    I suggest you to open the link provided below.

    http://windows.microsoft.com/en-US/windows-live/account-reset-password-forgot-faq

    Once the link is opened,

    • Click on Reset your password.
    • Select I forgot my password and click on Next.
    • Provide the Microsoft Account of the child account and type in the characters, click Next.
    • In the identity verification page, click on Email, provide the email address, click Send code.
    • Check if the code has been sent to the email address and provide the code for verification.
    • Follow the prompts to create a new password for the child's Microsoft account.

    Hope the information is helpful. Feel free to write to us for any other assistance with Windows, we'll be glad to assist you.
     
    Eeshwar Kumar, Nov 18, 2018
    #2
  3. P4-630 Win User
    How to reset Windwos 8 Password?

    http://windows.microsoft.com/en-us/windows/what-do-forget-windows-password#1TC=windows-8

    • If you've forgotten your Windows password, there are several ways to retrieve or reset it:
      • If your PC is on a domain, your system administrator must reset your password.
      • If you're using a Microsoft account, you can reset your password online. ...
      • If you're using a local account, use your password hint as a reminder.
     
    P4-630, Nov 18, 2018
    #3
  4. Help resetting password on Child Account

    Unable to access or reset child account password

    Hi Imran,

    To help resolve your concern, you may refer to the steps provided below:

    • Log in to this link using the child's account.
    • Click the account profile picture and choose View account.
    • Select change password under your email account.
    Should you have further questions, feel free to get back to us.
     
    Monica Cam, Nov 18, 2018
    #4
Thema:

Help resetting password on Child Account

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