Windows 10: Help - Stubborn Wireless Driver Problem.

The problem started about a couple weeks ago and it evolved over time.

Problem setup: Surfing the internet over my Lenovo Ideapad 520 Laptop via WiFi.



Initially the problem spawned randomly, surfing the internet then the connection drops and the Chrome Dinosaur appears, even though the Wifi icon down in the tray show no problems and that it is connected.

The problem was only solvable via Windows Diagnostics which in turns just restarts the Wireless Adapter.

The problem started appearing often.

Ping values to google.com was:

Reply from 216.58.213.174: bytes=32 time=86ms TTL=47
Reply from 216.58.213.174: bytes=32 time=95ms TTL=47
Reply from 216.58.213.174: bytes=32 time=86ms TTL=47
•
•
•


Then I reloaded youtube (or any site, just "starting to actually use the internet"), this happened:

•
•
•
Request Timed Out.
Request Timed Out.
Reply from 216.58.213.174: bytes=32 time=1900ms TTL=47
Request Timed Out.
Request Timed Out.
Request Timed Out.
Request Timed Out.
Reply from 216.58.213.174: bytes=32 time=3958ms TTL=47
Reply from 216.58.213.174: bytes=32 time=894ms TTL=47
Reply from 216.58.213.174: bytes=32 time=2452ms TTL=47
Request Timed Out.
Request Timed Out.
Request Timed Out.
Reply from 216.58.213.174: bytes=32 time=1731ms TTL=47
Request Timed Out.
Request Timed Out.
Request Timed Out.
Reply from 192.168.1.7: Destination host unreachable.
Reply from 192.168.1.7: Destination host unreachable.
General Failure.
General Failure.
General Failure.
•
•
•


And when I look at the Wifi Icon in the tray, it show the asterisk sign (meaning it is not connected to a network but there are available networks)

And then it show the red X icon (meaning wifi is turned off).

And then the wifi icon is gone, and the LAN icon appears with also a red icon (because I'm not connected an ethernet).



The problem appeared today even after a boot from shutdown, directly after Windows Booted, youtube video started for a couple of seconds (when ping values were low) and the above ping values happened again (high ping values and lots of time outs).



I tried the following:

• 
  running windows diagnostics
  
  • 
    before: this fixed the problem for a relatively long time span (like a whole day)
    
    
  • 
    today: fixed the problem for two seconds and as soon as I closed the window it happened again.
    
• 
  updating drivers
  
  • 
    I updated those drivers via the update automatically button, windows told me that it had the latest drivers
    
    • 
      qualcomm atheros qca9377 wireless network adapter
      
      
    • 
      realtek pcie gbe family controller
      
  • 
    updated manually by downloading the latest version from Lenovo's Support Site
    
    
  • 
    update manually by removing -> restarting windows -> reinstalling -> restarting windows
    
    
  • 
    updated using driver easy app
    
• 
  performed NETWORK RESET from the windows settings (the new windows 10 settings)
  
  
• 
  resetting network via CMD (netsh codes sequence - googled it)
  
  
• 
  Ticking of `Allow PC to turn of this driver to save power`.
  
  
• 
  Modifying power settings to let Wireless Driver have "Maximum Performance"
  

Those are full list of Network Drivers available on my PC: https://imgur.com/X7eJecy

Each time the problem was gone for a brief time, and then it came back randomly.



Also, I'd add:

• 
  For a time period, the problem appeared by default each and every time I let windows go to sleep/hibernate.
  
  
• 
  Two months ago I bought a Samsung SSD and cloned Windows to it via Magician. When I booted from the SSD Sound driver was not well and Wifi had this issue and was solved by Updating the Driver. The problem did not appear again till now.
  
  
• 
  For now, I'm using Wifi just fine, as I mentioned, the problem respawns randomly and as default when booting from sleep or hibernate state.
  

Please help, I've run out of options, and now I'm using my laptop perfectly fine on ethernet, portability is not an option for now.

Thanks in advance.

:)

 

Problem with Dell Wireless 5630's driver

Hi,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

I understand the inconvenience that you are experiencing. I will definitely assist you.

The issue you are facing could be due to the wireless driver us outdated. Let’s try simple steps and check if it helps in resolving the issue.

Step 1.

I suggest you to update the wireless driver manually and check if it helps.

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for Network adaptor and expand it.
  
• 
  Right click on the wireless device driver
  and click on update.
  

If the issue still persist try the below step.

Step 2.

I would recommend you to go to the dell wireless manufacturer website and download the latest updated wireless driver and install the same. Check if it helps.

Hope this helps. Post us with the status we will be glad to help you.

 

Problem with wireless connection

Hi,

What is the make and model of your computer?

I suggest you to follow the steps mentioned in the following link:

Wired and wireless network problems

http://windows.microsoft.com/en-US/...1&v1h=win81tab1&v2h=win7tab1&v3h=winvistatab1

Also applies to Windows 10.

If the issue persist, I suggest you to un-install the current version of wireless card driver installed and then try to download and install wireless card drivers from your computer manufacturer website and check.

Follow the steps on how to un-install the wireless card driver.

• 
  Press Windows Key + X.
  
• 
  Select Device Manager.
  
• 
  Expand Network adaptors.
  
• 
  Right click on wireless card driver and select
  Un-install.
  

Windows will prompt you to confirm the device’s removal. Click
OK to remove the driver.

After the un-installation is complete, reboot your computer as soon as possible.

Computer will load the network adaptor card. Now you may check with the issue.

If the above steps doesn't help, I suggest you to login to other computer which has internet connectivity, visit the computer manufacturer website of the issue computer and then download the latest driver
for the wireless card and save it to a external flash drive. Once you successfully save the drivers setup file, insert the flash drive on the issue computer and then try to install the drivers and check with the issue.

Please reply us on the status of the issue to assist you further.

 

Wireless mouse "driver is unavailable" issues

Hi,

The error Driver is unavailable means that there is no available driver installed for your mouse that’s why it is not working. We suggest that you check the mouse driver from the device manager. Follow the steps below:

• Open Device Manager.
• Look for Mice and other pointing devices and click it to expand.
• Check if there is a driver for the wireless mouse.

If there is none, we suggest that you visit the manufacturer’s website of the mouse and download then install the latest mouse driver compatible to Windows 10.

Get back to us if you need further assistance.