Windows 10: HELP! USB DEVICES NOT SHOWING UP!

I Installed a couple of programs NI Mate and Kinect 360 drivers and a Blender plugin for Ni Mate, after a minute I realized that My mouse was dead and My Hard drive had disappeared from windows explorer, I immediately uninstalled the programs, although they were from pretty trustworthy sources, It made no difference. I went into device manager and uninstalled the all usb devices and restarted, No difference. the hard disk is still spinning and works on other pc, so not cooked and my phone is charging when connected, but neither are showing up, and the mouse is still not coming on. I have installed the latest windows updates to no avail. I have run diagnostic tools, hp it is an 8th gen i7 OMEN laptop says all systems pass, no help there. non of the windows tools seem to offer a solution, they just say I have a problem.

HELP PLEEAASE!



Here are some diagnostic screenshots.

:)

 

My laptop is not showing other devices or unknown devices

Hi,

My name is Angel. I am an Independent Advisor. Thank you for posting in Microsoft Community.

Some devices might be listed under hidden devices in Device Manager, I suggest you to open Device Manager then click on View option and click on Show hidden devices. Once it is done, check whether you can find the device.

As an initial step of troubleshooting, I suggest you to try connecting the device with other USB ports and check if it is detected (If you are connecting through USB).

Also, try updating the USB drivers and check if it helps. Follow the below steps.

-Open Device Manager.

-Find and expand Universal Serial Bus controllers.

-Right-click on each driver listed and click on Update Driver Software

-Restart the system after updating the drivers.

-Try connecting the device and check if the issue still persists.

Hope the information provided is useful. If the issue persists, reply here and we will be glad to help you.

Angel.

 

USB devices have yellow marker in device manager under 'Other devices'

Hi Roger,



Thank you for posting your query in Microsoft Community. Let me help you.

• 
  What is the make and model of your devices?
  

I suggest you to perform the following troubleshooting steps and check if it helps.

Method 1: Hardware and Devices Troubleshooter.

I suggest you to run hardware and devices troubleshooter and check.

• 
  Press the Windows + X,
  and click on Search.
  
• 
  Type troubleshooting and select
  Troubleshooting.
  
• 
  Click on Hardware and Sound and select
  Hardware and Devices
  
• 
  Click on Next to run the troubleshooter
  

Method 2: Update USB Controllers.

To update the USB Controllers from Device Manager follow these steps.

• 
  Go to Device manager in control panel.
  
• 
  Select Device manager and a Device Manager window will pop-up.
  
• 
  Double Click on USB Controllers to expand.
  
• 
  Right click on the USB Controllers that is listed and select Update.
  

I hope the information helps. If you need any further assistance, please feel free to contact us again. We will be happy to assist you accordingly.

 

USB Device not recognized.

Hello Aeko,

Thank you for posting your query in Microsoft Community Forums. We are glad to help you.

I would suggest you to run “Hardware and Devices” troubleshooter to diagnose the exact issue.

Follow these steps to run the troubleshooter:

• 
  Press “Windows key + X”.
  
• 
  Type “Troubleshooting” without quotes in the Search box and hit enter.
  
• 
  Select “Hardware and Sound” from the Troubleshooter Window.
  
• 
  Select “Hardware and Devices” under Devices option.
  

Follow the On Screen instructions.

Method 2: Update
the latest USB drivers and check if that helps:

Follow these steps:

• 
  Press “Windows Key + X” from the keyboard.
  
• 
  Type “device Manager” without quotes in the search box and hit enter.
  
• 
  Right click on the USB drivers and select
  “Update”.
  

If the issue persists, uninstall and reinstall the latest USB drivers from the manufacturer’s website.

• 
  

Hope this information helps. Feel free to get back to us for further queries. We will be happy to assist you.

Thanks and regards,

Jenith