Windows 10: Help! Windows won't start & I don't have a password to do a system restore

Discus and support Help! Windows won't start & I don't have a password to do a system restore in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi there, I need help! My computer won't boot up. It starts, shows the HP logos etc., but then screen goes dark. I ran the diagnostics using Esc-F2... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Alison Keller, Oct 14, 2020.

  1. Help! Windows won't start & I don't have a password to do a system restore


    Hi there,

    I need help! My computer won't boot up. It starts, shows the HP logos etc., but then screen goes dark. I ran the diagnostics using Esc-F2 options that said the computer is fine. I believe the problem is Windows 10 is not loading and I need to do a System Restore Esc-F11 option.


    The new problem is System Restore, Repair etc. all ask for my password. I tried all the ones I could think of to no avail. My password list is ON THE COMPUTER. : I tried logging into Windows on the website, changing my password there, but it doesn't work either.


    PLEASE HELP ME DO A SYSTEM RESTORE GIVEN I DON"T HAVE A PASSWORD!!


    Thanks in advance for any help!

    Alison

    :)
     
    Alison Keller, Oct 14, 2020
    #1
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    I can´t find anything that addresses my actual problem.I have seen that others have also experienced this problem but I have not found a solution that works. My ProBook was originally Win 7 pro, updated to Win 10 pro but HP won´t update because of its age (for me, brand new-just bought it a few days ago) so I don´t really know what to do. Sure, just a minor glitch but a very irritating one (that orange is just way too bright!) that should be a snap to fix (or not-I don´t know, I think my 4 year old granddaughter has better computer skills than I do!) English is not the default language so many of the commands must be translated-just another hassel to deal with. I finally found the systemconfig. box. Selective start and discovered that ALL the service boxes are checked. Good, bad, doesn´t make a difference: I just don´t know.
     
    mrsnakeman, Oct 14, 2020
    #3
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Help! Windows won't start & I don't have a password to do a system restore

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