Windows 10: Help with a game crashing on launch

Discus and support Help with a game crashing on launch in Windows 10 Network and Sharing to solve the problem; Recently Left 4 Dead 2 and Payday 2 has for some reason kept crashing on launch. I found MDMP files in the folder and put it in WinDbg debugging... Discussion in 'Windows 10 Network and Sharing' started by alex5411, Sep 24, 2020.

  1. alex5411 Win User

    Help with a game crashing on launch


    Recently Left 4 Dead 2 and Payday 2 has for some reason kept crashing on launch. I found MDMP files in the folder and put it in WinDbg debugging software. I didn't find quite much about this in the internet so in case someone would know about these things it would be great so that I can maybe play the new update that is coming up :

    Here's the "Exception Analysis":

    *** WARNING: Unable to verify timestamp for amdihk32.dll

    KEY_VALUES_STRING: 1

    Key : AV.Dereference
    Value: NullPtr

    Key : AV.Fault
    Value: Read

    Key : Analysis.CPU.Sec
    Value: 2

    Key : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on DESKTOP-TNLMTGL

    Key : Analysis.DebugData
    Value: CreateObject

    Key : Analysis.DebugModel
    Value: CreateObject

    Key : Analysis.Elapsed.Sec
    Value: 29

    Key : Analysis.Memory.CommitPeak.Mb
    Value: 252

    Key : Analysis.System
    Value: CreateObject

    Key : Timeline.OS.Boot.DeltaSec
    Value: 10967

    Key : Timeline.Process.Start.DeltaSec
    Value: 6


    NTGLOBALFLAG: 0

    PROCESS_BAM_CURRENT_THROTTLED: 0

    PROCESS_BAM_PREVIOUS_THROTTLED: 0

    APPLICATION_VERIFIER_FLAGS: 0

    CONTEXT: .ecxr
    eax=00000000 ebx=00cfde04 ecx=00cfde04 edx=00cfdd40 esi=00000000 edi=00000001
    eip=7a72d72d esp=00cfdd20 ebp=00cfdd58 iopl=0 nv up ei ng nz ac pe cy
    cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00210297
    DX9Overlay32+0xd72d:
    7a72d72d 8b04b0 mov eax,dword ptr [eax+esi*4] ds:002b:00000000=????????
    Resetting default scope

    EXCEPTION_RECORD: .exr -1
    ExceptionAddress: 7a72d72d DX9Overlay32+0x0000d72d
    ExceptionCode: c0000005 Access violation
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 00000000
    Parameter[1]: 00000000
    Attempt to read from address 00000000

    PROCESS_NAME: left4dead2.exe

    READ_ADDRESS: 00000000

    ERROR_CODE: NTSTATUS 0xc0000005 - K sky osoitteessa 0x%p viittasi muistiin osoitteessa 0x%p. Muisti ei voinut olla %s.

    EXCEPTION_CODE_STR: c0000005

    EXCEPTION_PARAMETER1: 00000000

    EXCEPTION_PARAMETER2: 00000000

    STACK_TEXT:
    WARNING: Stack unwind information not available. Following frames may be wrong.
    00cfdd58 7a730d2c 91f830a2 00000000 0ea25280 DX9Overlay32+0xd72d
    00cfde2c 7a731386 0e9b10e0 91f83012 00000000 DX9Overlay32+0x10d2c
    00cfdf0c 79a4f44a 79ad9eb4 00cfdf40 a3cda857 DX9Overlay32+0x11386
    00cfdf20 79a4f46d 00000000 00000000 00000000 materialsystem+0xf44a
    00cfdf40 7934b8d0 00000000 00000000 00000000 materialsystem+0xf46d
    00cfe384 793a28f4 00000000 00000000 00000000 engine+0x7b8d0
    00cfe3d0 7945b9f8 00000000 00000000 00000000 engine+0xd28f4
    00cfe408 7945e47e 00000004 796ff220 797018b8 engine+0x18b9f8
    00cfe46c 7945e733 408fb7bd ffffffff f6326a79 engine+0x18e47e
    00cfe488 7946ddfb 408fb7bd 796ff220 00cfe4b0 engine+0x18e733
    00cfe498 7946df4f 408fb7bd 000023f4 cedf5b2a engine+0x19ddfb
    00cfe4b0 7946dff4 408fb7bd 00cfe50c 794ca8f4 engine+0x19df4f
    00cfe4bc 794ca8f4 408fb7bd 00000000 79701518 engine+0x19dff4
    00cfe50c 794c8ca5 00000000 00000000 00000000 engine!F+0x3bc4
    00cfe58c 794c8dcf 00000003 00cfe5bc 00000000 engine!F+0x1f75
    00cfe620 794ca3d4 a3c1f75c 77b58128 00cfe720 engine!F+0x209f
    00cfe648 77b38e9e 77b58128 00cfe674 77b38e9e engine!F+0x36a4
    00cfe880 000b1239 000b0000 00000000 010266af launcher!LauncherMain+0x393e
    00cffdb0 000b17ee 000b0000 00000000 010266af left4dead2+0x1239
    00cffe40 76406359 00b9e000 76406340 00cffeac left4dead2+0x17ee
    00cffe50 777f7c24 00b9e000 2f221c02 00000000 kernel32!BaseThreadInitThunk+0x19
    00cffeac 777f7bf4 ffffffff 77818fe1 00000000 ntdll!__RtlUserThreadStart+0x2f
    00cffebc 00000000 000b1841 00b9e000 00000000 ntdll!_RtlUserThreadStart+0x1b


    SYMBOL_NAME: DX9Overlay32+d72d

    MODULE_NAME: DX9Overlay32

    IMAGE_NAME: DX9Overlay32.dll

    STACK_COMMAND: ~0s ; .ecxr ; kb

    FAILURE_BUCKET_ID: NULL_POINTER_READ_c0000005_DX9Overlay32.dll!Unknown

    OS_VERSION: 10.0.18362.1

    BUILDLAB_STR: 19h1_release

    OSPLATFORM_TYPE: x86

    OSNAME: Windows 10

    FAILURE_ID_HASH: {c87a39f9-3c61-6142-1970-1a87512f796f}

    Followup: MachineOwner
    ---------

    :)
     
    alex5411, Sep 24, 2020
    #1

  2. Minecraft game crashes on launch

    Hi Dylan,

    Thank you for posting your query on Microsoft Community. Let me assist you.

    • Are you getting any error message when the Minecraft game crashes?

    You may try repairing the game from the Control Panel and check if it helps to resolve the issue. Refer the link below for steps to repair a program on Windows 10.

    http://windows.microsoft.com/en-us/windows-10/repair-or-remove-programs#v1h=tab02

    Further make sure all pending updates are installed on the computer and also check the Event Viewer logs at the time when the game crashes.

    Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.
     
    Pawan Dhondiyal, Sep 24, 2020
    #2
  3. Zaki_j Win User
    Forza Horizon 3 Crash on Gameplay

    Hi,

    Thank you for writing to Microsoft Community Forums.

    I understand that Forza Horizon 3 keeps crashing.

    • Are you aware of any changes made to the computer recently?

    I suggest you refer and follow the steps mentioned in the article and check if that resolves the issue. Refer to the article
    My Game is Not Launching or is Crashing on PC.

    Let us know how it goes.

    Regards,

    Zaki
     
    Zaki_j, Sep 24, 2020
    #3
  4. Help with a game crashing on launch

    Windows Store Game Crashes/Won't launch

    Hi,

    There are many possible reasons why your games are crashing on your PC. Corrupted game components or system files may cause the issue. To resolve your concern, we suggest that you run the Windows Update troubleshooter on this
    link. After running the troubleshooter, you may follow the instructions provided or manually check for updates and install all the critical or important updates on this

    link
    .

    You can also reset the game from the Settings menu to help restore corrupted game installation files.

    • Press the Windows key on your keyboard, and then click the Settings icon.
    • Select System, and then select Apps & features.
    • Find the game, and then click on Advanced options.
    • Click Reset.
    • Restart your computer for the changes to take effect.

    Make sure that your games and apps are updated on Windows Store by following the steps on this

    link
    .

    Keep us updated with the results after performing the suggested solutions above.
     
    Loraine Mon, Sep 24, 2020
    #4
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Help with a game crashing on launch

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