Windows 10: Help with diagnosing my BSOD

Discus and support Help with diagnosing my BSOD in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello, I have a new-ish (October 2018) Acer Nitro 5 laptop, 8gb ram, 256gb SSD, and it just blue-screened. Despite having minidumps enabled, no... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by AmericanPi, Jan 6, 2019.

  1. Help with diagnosing my BSOD


    Hello,

    I have a new-ish (October 2018) Acer Nitro 5 laptop, 8gb ram, 256gb SSD, and it just blue-screened. Despite having minidumps enabled, no minidump was created. The error on the screen was "MEMORY_MANAGEMENT." Memory Diagnostic, CHKDSK, and SFC all yielded no errors. The event viewer result is pasted below.


    - Provider



    [ Name] Microsoft-Windows-Kernel-Power



    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}




    EventID 41




    Version 6




    Level 1




    Task 63




    Opcode 0




    Keywords 0x8000400000000002



    - TimeCreated



    [ SystemTime] 2019-01-06T22:49:05.738804600Z




    EventRecordID 12937




    Correlation



    - Execution



    [ ProcessID] 4



    [ ThreadID] 8




    Channel System




    Computer LAPTOP-EEMUAD46



    - Security



    [ UserID] S-1-5-18
    - EventData


    BugcheckCode 26


    BugcheckParameter1 0x3f


    BugcheckParameter2 0x0


    BugcheckParameter3 0x0


    BugcheckParameter4 0x0


    SleepInProgress 0


    PowerButtonTimestamp 0


    BootAppStatus 0


    Checkpoint 0


    ConnectedStandbyInProgress false


    SystemSleepTransitionsToOn 30


    CsEntryScenarioInstanceId 0


    BugcheckInfoFromEFI true


    CheckpointStatus 0

    :)
     
    AmericanPi, Jan 6, 2019
    #1

  2. Diagnosing BSOD Win10

    Hi Mouhy,

    For us to isolate your Windows 10 performance issue, we need the following information:

    • Were there any changes made on your computer prior to the issue?
    • To make sure that we have not missed on anything, what troubleshooting steps have you done so far to resolve this?

    Normally, this issue happens due to an unexpected shut down or restart. We suggest that you try the troubleshooting steps in this
    link.

    We look forward to your response.
     
    Michael Gall, Jan 6, 2019
    #2
  3. Help with diagnosing BSoD

    Hi Gabi,

    To better assist you diagnosing this BSOD issue, please send us a screenshot of the 3 minidump files that you shared using Dropbox.

    Looking forward for your reply so we can provide the best solution for you.
     
    Robert Caw, Jan 6, 2019
    #3
  4. Help with diagnosing my BSOD

    help to remote connect

    not sure how to use both programs u 2 suggested, i need more helpful steps thanks
     
    Corduroy_Jr, Jan 6, 2019
    #4
Thema:

Help with diagnosing my BSOD

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