Windows 10: Help with 'Problem with wireless adapter or access point' error

Hi all,

I've done extensive research and testing and gotten nowhere. This happened ~1 week ago, and then righted itself without any intervention half way through the day (I had tethered to my mobile and realised the tether had dropped and internet was back).

Happened again yesterday afternoon. My mobile phone is connected to the same WiFi so I use my laptop to connect to a hotspot. This connection works 100%, doesn't drop, always connects but understandably it's a little slower.

Specs: Windows 10, Asus laptop. Qualcom Wireless Network Adapter. Version 1903 (OS Build 18362.356).

When I ran diagnosis it told me it was a dns error, I tried Google DNS (8.8.8.8 and 8.8.4.4, and OpenDNS) but that didn't work and the erro then changed to the 'Problem with wireless adapter or access point' error.

Actions undertaken:
1. Changed to both Google and OpenDNS
2. Ensured power settings have network adapter at maximum
3. Removed and re-added wireless profile
4. Flushed DNS, restarted the winsock (netsh Winsock reset)
5. Tested ping, cannot ping any address
6. Windows shows connection as 'No internet, secure' - router does not recognise laptop as connected
7. Used Snappy Driver Installer to update wireless network adapter, then found the driver update on Atheros website and verified that the driver version was the same
8. Uninstalled wireless network adapter, and restarted so Windows could reinstall
9. Tried setting network address to the static address of my adapter

My laptop is unchanged position and approximately half a meter from the router.

Here is the diagnosis snippets:



Information for Connection ID 2 Connection started at: 2020-05-02 16:11:21-932
Auto Configuration ID: 1
Profile: SillyWhaleNBN
SSID: SillyWhaleNBN
SSID length: 13
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: cc-32-e5-c1-8e-6f
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 0
Ndis Tx: 0
Unicast decrypt success: 94
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 1354
Rx failure: 7892
Tx success: 1938
Tx failure: 0
Tx retry: 1
Tx multiple retry: 0
Tx max lifetime exceeded: 0
Tx ACK failure: 1452
Roaming history: 0 item(s)

Information for Connection ID 1
Connection started at: 2020-05-02 16:03:01-109
Auto Configuration ID: 1
Profile: AndroidAP
SSID: AndroidAP
SSID length: 9
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 32-ab-6a-29-7a-9f
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 0
Ndis Tx: 0
Unicast decrypt success: 1275
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 1284
Rx failure: 3763
Tx success: 981
Tx failure: 0
Tx retry: 13
Tx multiple retry: 0
Tx max lifetime exceeded: 0
Tx ACK failure: 490
Roaming history: 1 item(s)
Times: 2020-05-02 16:11:21-914
Roamed from BSSID: 00-00-00-00-00-00
Reason: 0x00000007
Disconnected from BSSID: 00-00-00-00-00-00 Reason: 0x00000101

I noticed in the list of preferred networks section, the following for my NBN and Android hotspots:

Profile: SillyWhaleNBN SSID: SillyWhaleNBN
SSID length: 13
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028001
Profile: AndroidAP
SSID: AndroidAP
SSID length: 9
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028001

The only other thing I note is there is a Windows Update (dated from prior to the first instance of this issue) which downloads but doesn't install. It's KB4549951.

I'm sure there are other steps I performed but these are the main ones that come to mind.

Thanks for any help you can offer!

:)

 

How to fix a problem with a wireless adapter or access point ?

Hi Erving,

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.

I appreciate if you could answer few questions to narrow down the issue and to provide you better assistance.

• When you say, "problem with a wireless adapter" what is the exact issue are you facing?
• Do you get any error message?

I suggest you to try the below methods and check if this helps.

Method 1:

I suggest you to run the Hardware and Devices troubleshooter and check if it helps.

1. Click on search bar next to Start Menu.

2. Type “Troubleshooting” without the quotes and click on
Troubleshooting.

3. Click on View All on the left panel of the screen.

4. Click on Hardware and Devices.

5. Click on Next and follow the prompts to run the troubleshooter.

Method 2: Run Network Adapter Troubleshooter.

Follow the steps given below.

• 
  Type troubleshooting
  on search box present on the task bar.
  
• 
  Select Troubleshooting.
  
• 
  Select View all on the top left corner.
  
• 
  Run Network Adapter Troubleshooter.
  
• 
  Follow the onscreen steps.
  

I also suggest you to refer the below article on "Wired and wireless network problems" and see if this helps.

http://windows.microsoft.com/en-ca/...1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

Hope this helps. Kindly get back to us with the above information to assist you further.

Thank You.

 

Problem with wireless adapter or Access point

Hi TurnMarshall, I'm Graeme, an independent adviser here to help.

There could be two causes for the dropouts - your WiFi adapter or potentially your wireless router.

I'd advise firstly reinstalling the drivers for your WiFi adapter, which may resolve the issue. Here are the steps:

- Press Windows Key+X and choose Device Manager.

- Find your WiFi adapter in the list.

- Right-click it and choose Update Driver.

- If that doesn't work, try uninstalling it and then scan for hardware changes to reinstall the driver.

Once you've done that, see if the problem persists. You can then try rebooting your router to see if that fixes the issue.

Otherwise, let me know how you go and I'll see what the next step is! Thanks!

 

Problem with the Wireless Adapter or access point

I have upgraded to Windows 10 Pro, since 22 August 2015 from Window 7 Professional. My laptop is Lenovo Ideapad Y570.

The problem that I am phasing since I have upgraded concerns the wireless adapter. Every time that I start up my laptop is unable to connect to the wireless network of my home so I have to lunch troubleshooting which gives me the following results:

The "Local Area Connection 2" adapter is not working properly - Detected

Problem with wireless adapter or access point - Fixed

Every time I have to do this and then my laptop can connect to the wireless network.



Please tell me how to permanently resolve this issue.

Kindly write your answer as simply and detailed as possible so that I can follow the steps.

Thank you very much.