Windows 10: Helping a Friend work out his BSOD issues.

Discus and support Helping a Friend work out his BSOD issues. in Windows 10 BSOD Crashes and Debugging to solve the problem; The only confusion I am having is with the ASUS RamDisk Driver I am not clear on what hardware this is referring to and the link given goes only to the... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Tao, Dec 30, 2016.

  1. lifetec Win User

    Helping a Friend work out his BSOD issues.


    Here background info on Asrock Ramdisk for some mobo it seems to be part of Asrock extreme tuning utility for other mobo's you have /had it download independentely. Check this with your friend.

    Did you already install the AMD all in 1 driver from the supportpage, maybe this wil update this driver amdsbs Tue Dec 11 22:21:44 2012
     
    lifetec, Jan 14, 2017
    #16
  2. TAO
    Tao Win User

    I'm fairly sure we've installed the AMD all in 1 drivers a few times now but I went ahead and had him do it once more. The Computer still Blue screens after playing a game for about 15 minutes. We have also installed the Asrock extreme tuning utility a few times before. Fairly sure as of right now it is uninstalled. Also as a side note, as of right now we have left the system in RAID mode in the BIOS.
     
  3. Ztruker Win User
    When you get a new BSOD, please run dm_log_collector and upload the resulting zip file.
     
    Ztruker, Jan 15, 2017
    #18
  4. TAO
    Tao Win User

    Helping a Friend work out his BSOD issues.

    here you are. Thanks again for taking another look. This is a hard one to figure out for sure. We know this too well.
     
  5. lifetec Win User
    Sorry somehow the i did not include the link ASRock XFast RAM

    Although you have uninstalled the extreme tuning utility the Asrockramdiskdriver from 2014 is still loaded in the dumpfile of 17 januari.
    So i suspect that also Xfast is installed on your system, see info in the link above.

    Also the AMDsbs driver is from 2012 is still loaded and it is probably not uploaded or a part of the amd all in 1 driver.
     
    lifetec, Jan 17, 2017
    #20
  6. TAO
    Tao Win User
    I went ahead and had him Reinstall the newest version extreme tuning utility to make sure the drivers you are talking about are covered. I also just have him run a test on his system usign this program here. OCCT - 4.4.1 Download - EXTREME Overclocking While running the test a New BSOD popped up finally pointing to a thrid party Driver as the issue. I'll add the full .DMP file here as well.

    crash dump file: C:\Windows\Minidump\012217-22750-01.dmp
    This was probably caused by the following module: win32kfull.sys (win32kfull+0x86B40)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFA221EE086B40, 0xFFFFB580B3ADFEC0, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: win32kfull.sys .
    Google query: win32kfull.sys SYSTEM_SERVICE_EXCEPTION


     
  7. TAO
    Tao Win User
    Just a quick last reply. The Issue was solved by replacing the motherboard. I guess that goes to show that even something that seems like it must be a software issue can still end up being hardware. I want to thank everyone who tried to help. Maybe this note will help someone with a similar issue in the future.
     
Thema:

Helping a Friend work out his BSOD issues.

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