Windows 10: HEVC Extension

Hi, good day I have downloaded the HEVC extension but it is not launching and I am not sure why. Also, I have v video on my phone that I have exported to my laptop however when the videos are being played I am seeing a grey screen around the video and I am unable to see my video clearly by any&

:)

 

HEVC Video Extensions from Device Manufacturer

Thanks for the reply. I am not refering to the HEVC Video Extensions you listed in the link.

I am refering to the HEVC Video Extensions from Device Manufacturer linked below.

https://www.microsoft.com/en-us/p/h...urer/9n4wgh0z6vhq?activetab=pivot:overviewtab

Why is it no longer available? Does MS plan to make it available again? It was available up until about a month ago.

 

HEVC Video Extensions from Device Manufacturer

Hi,



Thank you for writing to Microsoft Community Forums.



In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 Version and Build installed? (Type winver
  in Windows search/Run command)
• What is the make and model of the PC?
• Where are you getting HEVC Video Extensions from Device Manufacturer showing as temporarily unavailable?

If you want to install HEVC Video Extensions, then refer to

Microsoft Store.



Regards,



Aditya Roy

Microsoft Community – Moderator

 

Cannot install HEVC Video Extensions

Hello,

I bought the HEVC Video Extensions for Windows 10. I am logged in to my computer with my Microsoft account and I see my computer in the "Devices" list of my Microsoft account. When I click on "Install on device" on the HEVC Video Extension page I get this
message "It looks like you don’t have any applicable device(s) linked to your Microsoft account. To install, sign in on a device with your Microsoft account.". What am I doing wrong?