Windows 10: HEVC Video Extensions from Device Manufacturer

Discus and support HEVC Video Extensions from Device Manufacturer in Windows 10 Drivers and Hardware to solve the problem; The teaser is here: https://www.microsoft.com/en-us/p/hevc-video-extensions-from-device-manufacturer/9n4wgh0z6vhq?activetab=pivot:overviewtab How... Discussion in 'Windows 10 Drivers and Hardware' started by MarkFilipak.Windows, Jul 8, 2020.

  1. HEVC Video Extensions from Device Manufacturer

    MarkFilipak.Windows, Jul 8, 2020
    #1

  2. What's the difference between paid and free HEVC Media Extensions app?

    When I try to open HEVC video file, Movies app linked me to Store to install codec, which is $0.99 paid app (https://www.microsoft.com/en-us/store/p/hevc-video-extensions/9nmzlz57r3t7) but there is a free one which is named 'HEVC Video Extensions from
    Device Manufacturer' (https://www.microsoft.com/en-us/store/p/hevc-video-extension/9n4wgh0z6vhq). Is there any difference between those two apps?
     
    SangHyeon Yeo, Jul 8, 2020
    #2
  3. 58 Error dialogs from app when HEVC Video Extension Window Store codec is installed.

    Hi Kraig,

    The ability of your device hardware may be the determining factor here, for example, here is the statement from the MS store app page:

    The HEVC Video Extension enables compatible Windows 10 devices to play video using the HEVC format in any app, including 4K and Ultra HD content. Compatible devices support HEVC in hardware, including Intel 7th Generation Core processors and other
    modern GPUs. If you are not using a compatible device, this extension will have no effect on your Windows 10 video experience.

    Therefore, I suggest that you next should check the device manufactures support website for compatibility info and/or update's offered that may apply to the compatibility thereof.

    If you need more help with this in determining if your hardware will support the 4K and/or ultra HD video codec (extension) format then reply back with the full detailed description of the make and model (including the tag#, serial#, etc.) and we will help
    you as best we can in determining the compatibility of your device.

    We'll be waiting for your next reply.

    Good Luck,

    -Richard
     
    RichardEiler, Jul 8, 2020
    #3
  4. svenm.se Win User

    HEVC Video Extensions from Device Manufacturer

    Windows File Explorer does not generate thumbnails for HEVC videos any more

    Now I have found the problem. When I installed the app "HEVC Video Extension" from Microsoft Store, the other app “HEVC Video Extensions from Device Manufacturers” already was installed. So, I got two apps for the same purpose. When I found this
    I uninstalled the latter one and then all problems started. Installing/uninstalling the two apps i different combinations did not solve the problem.

    Today I was desperate, took ownership of the folder C:\Program Files\WindowsApps and looked inside. There were two folders for HEVC Video Extensions. I uninstalled "HEVC Video Extension" the normal way, from Settings->Apps. After that there
    was still a folder "C:\Program Files\WindowsApps\Microsoft.HEVCVideoExtension . . . ". I renamed this folder, restarted the system and installed the
    app “HEVC Video Extensions from Device Manufacturers” from Microsoft Store. It is pure magic, now it works again without any problems!

    It is possible to find the app “HEVC Video Extensions from Device Manufacturers” in Microsoft Store, but I found this link:

    HEVC Video Extensions from Manufacturers
     
    svenm.se, Jul 8, 2020
    #4
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HEVC Video Extensions from Device Manufacturer

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