Windows 10: Hi Experts, I have logs from Event viewer, Having random shutdowns!

Discus and support Hi Experts, I have logs from Event viewer, Having random shutdowns! in Windows 10 Support to solve the problem; Hello Experts, I need your help. I am helping a friend with his computer. He has a Asus Rog Strix GL-503VD laptop. It's maybe only 2 years old. I... Discussion in 'Windows 10 Support' started by Napkins333, May 2, 2020.

  1. Hi Experts, I have logs from Event viewer, Having random shutdowns!


    Hello Experts, I need your help.

    I am helping a friend with his computer. He has a Asus Rog Strix GL-503VD laptop. It's maybe only 2 years old.

    I have helped him install a SSD in it and clean installed windows 10.

    Fully updated drivers. etc.

    He has been playing games, and during when he streams a game through discord his computer freezes and just totally freezes with the sound clicking in frozen mode and the screen just stuck.

    It appears to be when he is doing a lot of things and maybe it's heat? power? ram problem? I'm at a loss on things and where to go next to help him, I've had him do sfc scan now and dism, and a few other health checks.. they all seem fine.. so..

    Here is the event viewer logs, the latest crash/freeze he just had was at 507pm on 5/2/2020. You will see the critical error.

    What should I help my friend do to even begin figuring out why this is happening and how to solve it.


    I have posted his logs to show all the events and please let me know if I can share anything else to help him.

    Thanks.


    Hi Experts, I have logs from Event viewer, Having random shutdowns! [​IMG]


    I hope I attached the files correctly otherwise I"ll also put links for googledrive etc...

    :)
     
    Napkins333, May 2, 2020
    #1
  2. odddray Win User

    random shutdown problem in event log

    im expierenceing random shutdowns when playing games but the wierd part is is that the mouse stays on and the keybaord. and when i wiggle the mouse the computer boots up.

    would this weird error be an error in the the event log.
    if so what would it be under????
     
    odddray, May 2, 2020
    #2
  3. Nikhar_K Win User
    Error in Event Viewer

    Hi,



    Thank you for writing to Microsoft Community Forums.



    As you have mentioned, you have performed a repair installation on the computer and you see Event 508, 510 and 533 in Event Viewer.



    I would like to inform that if you see any critical error in Event Viewer, please share the event logs with us to help you with the appropriate troubleshooting steps. Please follow the steps mentioned below to share the event logs:



    1. Press Windows + X from the keyboard, select
      Event Viewer.
    2. Expand Windows Logs from the left pane and select
      Applications.
    3. Click Filter Current Log from extreme right pane. Then in the new windows check the box beside
      Error and click OK.
    4. Now, look for a critical Error in the list and note down the message/information from the
      General Tab in the lower section.


    Please reply with the status of the issue, we will be glad to help you further.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, May 2, 2020
    #3
  4. Sam Vimes Win User

    Hi Experts, I have logs from Event viewer, Having random shutdowns!

    How can I log processes/sevices that are causing slow shutdown?

    Hi Ed.....

    I took a look at the event viewer as suggested and all it showed was that the event log was stopped and that I'd started a shutdown.

    Any other suggestions would be welcome.

    Thanks
     
    Sam Vimes, May 2, 2020
    #4
Thema:

Hi Experts, I have logs from Event viewer, Having random shutdowns!

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