Windows 10: Hi I am 86 years oldLost progress in Microsoft Solitaire Collection

Hi I am 86 years old and I have been playing the Microsoft solitaire collection for a while well over three years recently about a new computer signed into my Microsoft account went to my game the Microsoft solitaire collection and my progress has gone I have tried and tried to get people to help me with this and nobody has answers we have reset it we have installed and uninstalled the programming we have updated the Windows 10 on a new computer we have done everything that Xbox and Microsoft has told us to do so now They have told me to get in contact with this particular place I have written to request to have something done our somebody get back with me nobody has so maybe somebody in here has had that same problem if you could please address this for me I would greatly appreciate it thank you Mr Dempsey

:)

 

microsoft solitaire collection

Hi, Lee,

Step 1: Run App troubleshooter.

Check this link for the app troubleshooter.

Step 2: Run Windows Update troubleshooter.

Please see this link for the steps.

Step 3: Uninstall and reinstall Microsoft Solitaire Collection.

Click Start.

In the search box, type Microsoft Solitaire Collection.

Right click Microsoft Solitaire collection app tile, and the select Uninstall.

Restart your computer.

Right click Start.

Select Run.

Type wsreset.exe, and then press Enter. The Microsoft Store will open so you can reinstall Microsoft Solitaire Collection.

Step 4: Make sure your firewall/anti-virus isn’t blocking the app.

The steps to unblock the game (or any app that needs to access Xbox Live) will vary depending on the antivirus or firewall software you use. Check the documentation for your antivirus or firewall software to open settings and ensure that the software is not
blocking the app. If your antivirus or firewall has an app white list, make sure that your Xbox Live-enabled games are on this list.

Step 5: Clear your Windows Store cache.

Right click Start.

Select Run.

Type wsreset.exe and press enter. This will launch Windows Store with a cleared cache. You can check if Solitaire error goes away after doing this.

https://answers.microsoft.com/en-us/windows/for...

 

Microsoft solitaire collection

Hi Anne,



Thank you for contacting Microsoft Community. I understand that you have an issue with
Microsoft Solitaire Collection app after downloading Windows 10. I will surely help you to fix this issue.

This issue could have occurred due to these reasons:

• Incorrect app settings.
• Corrupt app.

Try the steps listed here:

Method 1:

Let's first run the app troubleshooter and check if it helps.

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

Method 2:

If the issue persists, I suggest you to uninstall and re-install the
Microsoft Solitaire Collection app from Windows Store and check if it helps.

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

Microsoft solitaire collection problem

Hi,

There are a lot of possible reasons why you are having this issue, one of the common reasons is corrupted statistics file on the account. To help you reset the statistics of your main account, we suggest
that you follow the steps below:

• First you need to close Microsoft Solitaire Collection.
• In Windows Explorer go to: C:\Users\<user name>\AppData\Local\Packages\Microsoft.MicrosoftSolitaireCollection_8wekyb3d8bbwe\LocalState\UserData\Guest\Statistic\
  
• Rename Statistic.ark as old-Statistic.ark.
• Then try to run the Microsoft Solitaire Collection.

The statistics file will be deleted, and everything will be set back to 0.

Kindly update us with the results.