Windows 10: Hi there, i got bluescreen with "video_dxgkrnl_fatal_error" message

Discus and support Hi there, i got bluescreen with "video_dxgkrnl_fatal_error" message in Windows 10 Gaming to solve the problem; Hi there, I’m having trouble with my PC. When I start a game, it crashes within a few minutes, and a message pops up saying, "There is a problem with... Discussion in 'Windows 10 Gaming' started by Raihan Fadil Akbar, Aug 23, 2024.

  1. Hi there, i got bluescreen with "video_dxgkrnl_fatal_error" message


    Hi there, I’m having trouble with my PC. When I start a game, it crashes within a few minutes, and a message pops up saying, "There is a problem with your graphics card. Please ensure that your card meets the minimum system requirements and you have the latest drivers installed." I looked up the message on Google and discovered that my graphics card software wasn’t updated, so I updated it from the NVIDIA website. After the update, I tried to play the game again, but it still crashed. Now I get a blue screen with the error message "video_dxgkrnl_fatal_error." Can you help me fix this? Thank

    :)
     
    Raihan Fadil Akbar, Aug 23, 2024
    #1
  2. Ian Ser Win User

    bluescreen error message wont allow access to desktop

    Hi David,

    To know what kind of troubleshooting steps would be applicable to your bluescreen error, please answer these questions:

    • What is the exact error message showing on your end?
    • Were there any changes/updates to your device prior to the issue?
    • Any troubleshooting steps you've done so far to resolve the issue?

    For now, you can have a look at the troubleshooting step on this link as an initial remedy to the bluescreen
    error you're receiving.

    We'll be waiting for your updates.
     
    Ian Ser, Aug 23, 2024
    #2
  3. Bluescreen during browsing webpage

    there is auto windows update for 2018-10 cumulative update for windows 10, and kaspersky internet security auto updated to 19 version, few day later after update it give bluescreen of KMODE_EXCEPTION_NOT_HANDLED when
    browsing internet webpage. Then I try to update the Realtek network card driver, but it did not solve the problem and
    now new bluescreen message is DRIVER_IRQL_NOT_LESS_OR_EQUAL.

    I had tried the troubleshooting steps but it still the same thing happen when I browse webpage.
     
    lambdaalbert, Aug 23, 2024
    #3
  4. Hi there, i got bluescreen with "video_dxgkrnl_fatal_error" message

    bluescreen

    Hi,

    Thank you for writing to Microsoft Community.

    I understand that it can be frustrating for you when the computer shows bluescreen errors. Bluescreen errors are usually caused due to faulty hardware or drivers. We will try to narrow down the cause of the issue by performing a few steps.

    1. Do you get bluescreen errors randomly or while performing any specific actions such as playing a game or running any particular application?
    2. Do you see any error code along with the message “DRIVERS POWER STATE FAILURE”?
    3. Are there any external devices connected to your computer?

    The usual causes for bluescreen errors are Graphic card drivers and Network adapter drivers. We can go ahead and try to update the drivers.

    Refer the article Update drivers in Windows 10 on how to update Graphic card
    and Network drivers.

    You may also refer the article Troubleshoot blue screen errors
    for additional troubleshooting steps to fix the issue.

    You can reply to this post if you need further assistance

    Hope it helps.

    Muralidhar

    Microsoft Community Moderator
     
    Muralidhar_G, Aug 23, 2024
    #4
Thema:

Hi there, i got bluescreen with "video_dxgkrnl_fatal_error" message

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