Windows 10: HID Touchscreen disconnecting

I have a Dell Inspiron 7348. The HID touchscreen is disconnecting from the laptop, whether I have it in tablet or normal mode. Rotation lock is greyed out and hasn't been working for as long as I can remember. The touchscreen driver is up to date. The latest message I got is:

"Device HID\VID_04F3&PID_2033&Col02\6&3865017c&0&0001 was not migrated due to partial or ambiguous match.

Last Device Instance Id: BTHHFENUM\BthHFPHID\8&32fe89ac&0&104"


If I uninstall the touchscreen and re-start the laptop, it will re-appear and remain connected and working until I bend the screen back to use as a tablet, then it disappears again (Auto-rotate message appears and works). The touchscreen problem is getting worse. , if I leave the laptop in tent position and re-start, the touchscreen will not work. Any advice welcome (I am only slightly computer literate, not fluent yet!)

:)

 

Hid compliant touchscreen driver

I have a Toshiba AIO computer with the touchscreen running Windows 10, it has the latest updates and the latest drivers. If I look under device manager the touchscreen driver is the Microsoft HID compliant touchscreen driver with date 6/21/2006 version
10.0.14393.351 I downloaded the driver from the manufactures website but when I run the driver update it says the best driver is already installed which is the Microsoft driver. The problem I am having is the Windows start menu randomly pops up. If I
disable the touchscreen it fixes the problem. Its hard to believe that Microsoft hasn't updated the HID drivers since 2006 and a lot has changed since 2006.

 

Touchscreen driver

To assist you further regarding your concern, we' d like to know which version of Windows are you using? On the other hand, you may uninstall and reinstall the touchscreen driver on your device. To do this, follow these steps:

• Click Start, type Device Manager and press
  Enter.
  
  
• Expand the Human Interface Devices section, right-click on
  HID-compliant touch screen.
• On the Driver tab, select Uninstall and click
  OK.
• Restarting your device may download and reinstall the touchscreen driver automatically if you're computer is connected to the Internet. However, we suggest that you visit the manufacturer's website of your device to get the latest touchscreen driver.
  

Note: There may be more than one HID-compliant touch screen
listed. If so, complete steps 2, 3 and 4 for each one. It is also recommended that you install every updates available for your device.


Once you're done, you may adjust the accuracy of the screen senses by calibrating it through the settings. To do this, you may follow the steps below:

• Click Start, type Calibrate the screen for pen or touch input
  and press Enter.
• Click Calibrate on the Display tab and follow the on-screen instructions, click
  Save to save the calibration.
• Once you're done, click OK and check if the issue persists.

Keep us updated about your concern for additional assistance.

 

HID-compliant touchscreen - optical feedback

We appreciate the information provided above. To eliminate the optical feedback that you're getting on your device, we suggest that you run these steps:

Method 1: Optimizing the pen and touch option to ensure that device is properly setup.

• Type in Control Panel on the search box.
• Press Enter.
• Click Hardware and Sound.
• Select Pen and Touch.
• Click the Touch tab.
• Remove the tick on the Show visual feedback when touching the screen box.
• Click Apply, and then OK.

Method 2: Refreshing the driver for HID-compliant touch screen to reset the driver settings.

• Press the Windows
  
  +
  X key and select Device Manager.
• Click the drop-down arrow for Human Interface Device.
• Right click HID-compliant Touch Screen and select Disable.
• Allow change to be recognized, then re-enable HID-compliant Touch Screen by repeating
  steps 1 to 3. Then, select Enable.
• Reboot the device. Select Windows
  
  ,
  locate power button, and click Restart.

Feel free to post back if you encounter any challenges along the process.