Windows 10: High DPI Scaling Issue with Power BI Desktop

Discus and support High DPI Scaling Issue with Power BI Desktop in Windows 10 Drivers and Hardware to solve the problem; I've started experiencing a high DPI scaling issue for the past two months with just one app on Windows 10 20H2, which ironically is developed by... Discussion in 'Windows 10 Drivers and Hardware' started by Teo Lachev, Apr 8, 2021.

  1. High DPI Scaling Issue with Power BI Desktop


    I've started experiencing a high DPI scaling issue for the past two months with just one app on Windows 10 20H2, which ironically is developed by Microsoft: Power BI Desktop. I have HP Elitebook 840 G3 laptop connected to Eizo monitor with 2560x1440 resolution and 150% scaling. Power BI Desktop updates every month but since the February 2021 build, some windows don't resize properly see an example below where the window is not resized properly, buttons are missing, etc. Prior to the Feb build, the apps was working fine.


    I've tried many things to no avail, including:

    1. Creating a new Windows profile. Interestingly, the problem went a way for a week and they came back after I installed the March release of Power BI Desktop.

    2. Changing the High DPI compatibility setting to System Enhanced. This fixes some windows but text in others appear much enlarged. In addition, the ribbon fonts appear blurry.

    3. Upgrading to the latest video card drivers. I have Intel HD Graphics 520. If I go back to 100% scaling, the issues goes away but the text get very small.


    I haven't noticed this issue with any other app. Does anyone have any ideas what might be causing this?



    ribbon font is blurry. High DPI Scaling Issue with Power BI Desktop 501ff821-78f7-4f3e-9df8-73c6d0dcdbff?upload=true.png

    :)
     
    Teo Lachev, Apr 8, 2021
    #1
  2. Ian Ser Win User

    Disable High DPI Automatic Scaling

    Hello,

    What we can suggest to resolve the issue with your DPI settings is by following the steps on this
    article. Please note that these are only workarounds. DPI Scaling issues can be very tricky as these
    can involve multiple PC configuration. You would need to report this on our
    Feedback Hub
    for our Engineers to be notified of the issue as stated on the article.

    Update us if there are improvements.
     
    Ian Ser, Apr 8, 2021
    #2
  3. Anne Ros Win User
    DPI Scaling issue

    Hi,

    This can be caused by the changes made on your device. We'd like to know some information to help us isolate the cause of the issue and provide a resolution suited to your concern:

    • Were there any changes to your device prior to the issue?
    • Is it only happening to Spotify or Discord app?
    • What are the troubleshooting steps done by the live support?

    In the meantime, you can check this article and see if the troubleshooting steps provided will work
    to help you resolve the issue.

    Looking forward to your response.
     
    Anne Ros, Apr 8, 2021
    #3
  4. High DPI Scaling Issue with Power BI Desktop

    Regarding High DPI Scaling Behavior In Windows 10 (p)

    Hi David,

    High-DPI scaling improves the way Windows 10 handles automatic scaling per-monitor, which reduces the amount of blur or incorrect size for legacy apps. Here are the three scaling options:

    • System (Enhanced) will make the text and interface look crispier and elements will be sized correctly. This new option will override the way that a particular app handles the DPI scaling, which can result in interface elements and text
      being blurry, and allows Windows 10 to take care of the scaling.
    • Application used to be referred as "Disable display scaling on high DPI settings." Using this option will force the app to run on a per-monitor DPI awareness.
    • When you enabled System, Windows 10 will stretch the interface, bitmap elements, and text will be blurry. This is the standard way Windows 10 handles scaling.

    The new DPI scaling settings are only available for traditional desktop (GDI-based) apps. Windows Store apps cannot be configured with these options because they're already optimized for high pixel density displays.

    Should you need additional information, do let us know.
     
    Jennifer Bri, Apr 8, 2021
    #4
Thema:

High DPI Scaling Issue with Power BI Desktop

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