Windows 10: Hitman Pro wont delete threats

Hi All,
I have on my computer Bitdefender Internet Security, Malwarebytes and Hitman Pro.
When I do a full scan with Bitdefender or Malwarebytes, nothing is found and my system seems clean.
When I scan with Hitman Pro 14 infected files are found.
It says that the files will be deleted on next reboot.
When I reboot and scan again with Hitman Pro they are still there!
Any ideas?
Thanks!
Here's a photo:




:)

 

Is This Windows Message Legitimate?

I did all the downloads of AdCleaner, Hitman Pro, etc. It detected no threats, but I still have that page on Microsoft Edge! I can't delete it, close it or access any Favorites, etc. Am I crazy??

 

Windows Defender

Sorry,forgot to mention - I did use Hitman Pro, which told me no threats were detected when it scanned all the files.

 

I don't think the trial license will delete what it finds. My full version works fine.

 

Mine is on a 31 day trial. I think that it should delete them.

 

You're quite right. The first time you use it, it gives you a month's trial, and should delete everything it finds. Not sure why it's not working.

Try ADWCleaner and see if that helps.
Then run a custom scan with Malwarebytes antimalware, selecting the Rootkit box and scanning the entire OS drive.

 

Thanks! I'll try that.

 

Post the logs and we'll have a look at them.
ADWCleaner logs are
C:\AdwCleaner\AdwCleaner[S1].txt
C:\AdwCleaner\AdwCleaner[C1].txt

MBAM's are in the History Tab>Application logs

 

I've just ran ADWCleaner and it found no threats.
I'm now running the custom scan with MalwareBytes and I have selected Rootkit box.
It is taking a while to scan.

 

Yes, it will take a while.

You could also run Ccleaner Free on the registry, checking all boxes EXCEPT "Help Files", and delete everything it finds. Then run it again, and again, until it doesn't find anything anymore.
CCleaner - Free Download or try CCleaner Professional - Piriform
But wait until MBAM is finished scanning, or pause the scan before running Ccleaner.

 

The MalwareBytes with Rootkit scan has just finished....took almost 1hour 30minutes. It came up clean.

Ran CCleaner registry cleaner and found 1 item and deleted it.

Ran Hitman Pro again and the 14 threats were still there.

Just ran "Search Everything" to find the location of the 14 files, and they all belong to my Bitdefender Internet Security.
I've been running this Bitdefender for months without any problems.
These files could be false positives.

Here's just one of the file searches:

 

Yep, sounds like a bunch of FPs. Might want to report that to them, so they can resolve it.

 

Aren't they bitdefender files, why would it want to delete those ? your Antivirus will stop working.

Personally I would trust Malwarebytes over Hitman any day. you could try uploading the supposedly infected files to VirusTotal - Free Online Virus, Malware and URL Scanner

 

Yeah!
I just left it for a couple of days, then ran Hitman Pro again.
Hitman Pro did an update first and then the scan, and the scan was clear!
The update must have resolved the false positives.

 

Great! *Smile