Windows 10: How can I get a new authentication method to open a locked account?

Discus and support How can I get a new authentication method to open a locked account? in Windows 10 Software and Apps to solve the problem; Every time I try to unlock my account it says that the verification method is not available and gives no other options for verification. What can be... Discussion in 'Windows 10 Software and Apps' started by איתי זיתוני, Apr 25, 2024.

  1. How can I get a new authentication method to open a locked account?


    Every time I try to unlock my account it says that the verification method is not available and gives no other options for verification. What can be done to unlock the account and cancel the lock??

    :)
     
    איתי זיתוני, Apr 25, 2024
    #1
  2. angus Win User

    Settings can't be opened using the built-in administrator account


    Hello,
    Unfortunately I have the same issue as Dabz from upgrading win7 to win10.
    I've tried opening settings using all the suggested methods and it will not load using my account with Administrator access nor the built-in Administrator profile. I also tried other methods not listed such as using Run. Control panel is just a stepping stone to add users in Settings.
    I'm also having explorer.exe issues, which I believe is preventing Settings from loading.
    Using cmd (Admin) I successfully created a new user profile [and granted admin access also using cmd (Admin)], however win10 will not allow this account to log on. win10 does not list this new user within control panel but it does in the start menu. win10 will not allow to log in or switch to the new account via the start menu either.
    I can access settings in Safe Mode but this will not allow me to create a new account.
    Any help/suggestions will be greatly appreciated.
    Cheers
     
    angus, Apr 25, 2024
    #2
  3. Brink Win User
    New Microsoft Authenticator version for Android and iOS - Oct. 12

    Two factor authentication (TFA) is easy, convenient, and secure when you use Microsoft Authenticator. Use your phone, not your password, to log into your Microsoft account. Just enter your username, then approve the notification sent to your phone. Your fingerprint, face ID, or PIN will provide a second layer of security in this two step verification process. After youve signed in with two factor authentication (TFA), youll have access to all your Microsoft products and services, such as Outlook, OneDrive, Office, and more.

    Microsoft Authenticator version 6.2010.6717 for Android

    Source: Microsoft Authenticator - Apps on Google Play




    Microsoft Authenticator version 6.4.39 for iOS

    Download: Microsoft Authenticator | App Store
     
    Brink, Apr 25, 2024
    #3
  4. poit57 Win User

    How can I get a new authentication method to open a locked account?

    Microsoft Account authentication

    After more research, I have found my answer. It looks like the issue was that Microsoft released a new Microsoft Authenticator app with the features first introduced in Microsoft Authenticator Beta. The new app received a prompt to approve access to my Microsoft
    Account when signing on from a new PC, though I find it strange that the beta app wasn't directly upgraded to the new version of the app.

    Microsoft now has three 2 step authentication apps available in the store for Windows 10 Mobile:

    • Authenticator - original app from Windows Phone 8
    • Microsoft Authenticator Beta - originally released to Windows 10 users when Windows 10 Mobile was only available on the Windows Insider program.
    • Microsoft Authenticator - the official Windows 10 app no longer in beta
     
    poit57, Apr 25, 2024
    #4
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How can I get a new authentication method to open a locked account?

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