Windows 10: How can I get Windows Hello to work again?

Discus and support How can I get Windows Hello to work again? in Windows Hello & Lockscreen to solve the problem; I have a new Surface Pro 7, purchased in November, 2019. Windows Hello facial recognition has stopped working. Fingerprint has never worked. I can only... Discussion in 'Windows Hello & Lockscreen' started by ElviraBrand, Jan 18, 2020.

  1. How can I get Windows Hello to work again?


    I have a new Surface Pro 7, purchased in November, 2019. Windows Hello facial recognition has stopped working. Fingerprint has never worked. I can only use PIN. Tried setting up again several times but keep getting a message: Couldn't find a compatible camera with Windows Hello Face. I am using the built in Intel camera.

    :)
     
    ElviraBrand, Jan 18, 2020
    #1

  2. My hello sign in stopped working.

    Hi,

    This problem that started after installing the last Windows update might be caused by outdated or corrupted device drivers. For us to better assist you, we'll be needing additional information:

    • Are you pertaining on Windows Hello sign-in? If yes, does it mean that the facial recognition is not working?
    • Is there an error message displayed when using Windows Hello?

    Meanwhile, it is better to check the status of Windows Hello sign-in option in your computer. To check the Windows Hello status, follow these steps:

    • Click the Start button and select the Settings
      icon.
    • Choose Accounts from the list.
    • Select Sign-in options in the left pane of the window.
    • Under Windows Hello, kindly check the status of it.

    As an initial troubleshooting step, we suggest keeping the device drivers like camera driver up-to-date. For your reference, check this article on how to
    update drivers in Windows 10.

    We'll keep an eye out for your response.
     
    Gerard Qui, Jan 18, 2020
    #2
  3. Monk.e83 Win User
    Unlocked Realtek HD Audio Drivers Windows 7 & 8 (With Dolby Digital Live and DTS Interactive)

    DTS supported natively by Windows 8/8.1 and it should work on windows 10 too just DDL require to unlock your driver .
     
    Monk.e83, Jan 18, 2020
    #3
  4. How can I get Windows Hello to work again?

    Windows 10 infinite restart black screen


    The tutorials provided are just a list of troubleshooting steps. Use only the steps which apply to you.

    Since none of the troubleshooting steps here worked, I'd suggest you do a Clean install.

    John
     
    AmericanPharaoh, Jan 18, 2020
    #4
Thema:

How can I get Windows Hello to work again?

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