Windows 10: How could Microsoft release an update that takes away my audio?

After recent update, audio completely died on my Windows 10 laptop. No output device. Troubleshooter does nothing. Updating driver does nothing. Uninstalling driver does nothing. No fix from Microsoft. I've seen long complicated suggestions, but I don't have hours and I'm not a PC technician. So I'm doing a system restore, which takes a huge amount of time, and who knows if it will work. And if it does, the update will come back, so audio may be gone again. Why would Microsoft do this? I want a Chromebook.

:)

 

Can not record audio.

Hi,

We suggest that you run troubleshooting for Audio Recording by following these steps:

• Type troubleshooting on the search box.
• Click View all.
• Select Recording Audio.
• Follow the steps to troubleshoot Recording Audio.

Let us know if you need further help.

 

After I installed the updates KB3176936, KB3176934, and KB3176495, the audio stopped working

I'm facing a problem after I installed the updates KB3176936, KB3176934, and KB3176495, the audio stopped working.

I contact Dell's support and together we tried to:

• Update the driver
• Reinstall the driver
• Uninstall the driver to use windows suggested drivers.
• Remove the drivers to use the microsoft drivers.
• Run sfc
• Run Dell Assist Tools
• Run Driver updates tools
• Uninstalled the Windows updates.

None fixed the problem.

During the RCA I restored my computer 3 times and the issue is not on the sound card, since when I restore the system it works.

I'd like to know what would be the next steps.

Is Microsft release a patch for the update that is breaking the audio?

 

NO AUDIO WITH MICROSOFT WIRELESS ADAPTER

Hi Martin,

Thanks for posting your query to Microsoft forum. I will certainly help you with this.

This issue could occur due to incompatible or corrupted device drivers. Let’s try to follow these methods below which can help us resolving this issue.

Method 1: Run audio troubleshooter.

You might be able to solve some problems by running a troubleshooter that will automatically fix some common issues with audio.

Follow the steps to run the troubleshooter:

• Press Windows key on your keyboard
• Type Troubleshooting and click Troubleshooting..
• Click on view all (on the left)
• Select Playing Audio troubleshooter
• Follow the prompted steps to troubleshoot this issue.

If the issue persist, follow method 2.

Method 2: Update the sound drivers.

Step 1: Check for the latest driver update through Windows Updates.

• At the Start screen, type Windows Update.
• Click or tap Settings on the right side of the screen, and then select Install optional updates from the left results.
• When the Windows Update control panel opens, click on “Check for Updates” on the top left corner to receive a fresh list of updates.

Incompatible or not properly installed graphics card drivers are the most common cause of this issue.

Step 2: Follow the steps below to update the sound drivers.

• Press Windows + X key on the keyboard.
• Go to device manager.
• Right-click your audio/sound devices.
• Click Update Driver Software and then follow the steps in the wizard that appears.

Restart the computer and check.

Try the above step and let us know if it helps. For further assistance feel free to post your queries in Microsoft forums. We will be glad to assist you.

Thank You.