Windows 10: How do i diagnose USB issues? "Crash" playing VR

Discus and support How do i diagnose USB issues? "Crash" playing VR in Windows 10 Support to solve the problem; System: X99 MSI gaming 7, 16gb ddr4, MSI Nvidia 2070super, Valve index. USB peripherals: 4 game controllers, keyboard, mouse. Recently in the... Discussion in 'Windows 10 Support' started by hiohaa, Oct 5, 2019.

  1. hiohaa Win User

    How do i diagnose USB issues? "Crash" playing VR


    System: X99 MSI gaming 7, 16gb ddr4, MSI Nvidia 2070super, Valve index.

    USB peripherals: 4 game controllers, keyboard, mouse.

    Recently in the middle of playing VR games, randomly (no pattern to it) keyboard/mouse become unresponsive. As does all the other peripherals. The VR Mirror still shows, and my headset is still working, but nothing works.
    It's like it is disabling all USB devices, and i have to hard reset the PC to restart.

    Is there some kind of log or scrip that shows USB activity that I can record and view to see what the problem is?
    Something which shows all USB operations?

    :)
     
    hiohaa, Oct 5, 2019
    #1

  2. Issue with USB ports turning off

    Hi Mattx1,

    Thank you for posting your question in the Microsoft Community.

    1. Does the issue occur with all the USB devices plugged in to the PC?
    2. Does the issue occur when you plug in the USB device to any of the UISB port on the PC?
    3. Did you make any changes to the PC prior to this issue?

    Let us try these steps one by one to check if that makes any difference.

    Step 1: Suggest you to run the Hardware and Devices Troubleshooter and check if that helps.

    1. From the Settings screen, choose Update & Security.
    2. Select Troubleshoot. Look for Hardware and Devices Troubleshooter and run it.
    3. Follow the on-screen direction to complete the process and if required please apply the fix it.
    4. Once it is done, please reboot the computer and check the status.

    Step 2: Suggest you to uninstall and reinstall the USB drivers on the PC to check if that helps.

    1. Press ‘Windows + R’ keys, type ‘devmgmt.msc’ in run window and press Enter.
    2. In Device Manager, expand "Universal Serial Bus Controllers".
    3. Right click a device under "Universal Serial Bus Controllers" and click uninstall.
    4. Perform same step for other devices. When completed, restart the computer.
    All USB controllers will reinstall automatically.

    Article for Reference.

    Automatically diagnose and fix Windows USB problems:
    https://support.microsoft.com/en-us/help/17614/automatically-diagnose-and-fix-windows-usb-problems


    Hope this helps.

    Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.

    Regards,

    Srimadhwa B

    Microsoft Community-Moderator
     
    Srimadhwa_B, Oct 5, 2019
    #2
  3. userdert Win User
    window mixed reality can not play top-bottom VR file. i can only play side by side VR

    window mixed reality can not play top-bottom VR file by Movie & TV. i can only play side by side vr. any solution to play up-bottom VR?
     
    userdert, Oct 5, 2019
    #3
  4. How do i diagnose USB issues? "Crash" playing VR

    Marivel Man, Oct 5, 2019
    #4
Thema:

How do i diagnose USB issues? "Crash" playing VR

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