Windows 10: How do i fix my lost Bluetooth Driver?

I was playing on my Laptop and it suddenly restarted out of nowhere, it took longer to boot than usual but after it got back up i suddenly lost my Bluetooth driver, i was looking for a turn on bluetooth option since i was using a bluetooth mouse before it suddenly restarted.After troubleshooting it showed me that there was a driver missing, How do i fix this because i couldn't connect my mouse and is it normal for my laptop to just suddenly restart?

:)

 

lost bluetooth capability

Hello Eugenia,

This issue could possible caused by missing drivers. For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Were there any recent changes made prior to this issue?
• What is the model of your laptop?

Meanwhile, we suggest that you perform the steps posted on this article
to resolve Bluetooth connection issues in Windows 10.

We look forward to your response.

Regards.

 

Lost Bluetooth access

Hi Everybody,

Version 21H1 (OS build 19043.2364)

I've can not access a brand new bluetooth headset, or any other bluetooth device it seems.

• Settings > Update & Security > Troubleshoot > Additional troubleshooters > Bluetooth
  Will Reinstall "Qualcomm Atheros QCA9377, but also report that Bluetooth radio status is not fixed.

• Settings > Devices > Bluetooth & other devices
  Does not offer a Bluetooth "ON/OFF" toggle switch
  Does not offer any other options to select other bluetooth devices

• Device Manager:
  Bluetooth > Qualcomm Atheros QCA9377 Bluetooth
  Device Status: Windows has stopped this device because it has reported problems. (Code 43)
  This is the only listed driver under bluetooth

What can I do to resolve this?

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Regards,
Paul

 

Lost Bluetooth access

usb bluetooth?
onboard (part of motherboard)?
Pci(e) card?