Windows 10: how do I formatt KESU External Hard Disk to my Laptop

How Do I Format KESU External Hard Disk to my Laptop?

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Kesu USB 3.0 SCSI 500GB external hard drive

Recently bought a Kesu USB 3.0 SCSI 500GB external hard drive. My problem is that it shows under the disk drives in the device manager, but not in the file explorer. I am running windows 10. How can I correct this problem. Thank you for your cooperation.

 

External Hard disk contents are not visible.

Hi Pranoti,

For us to narrow down your concern with your external hard disk, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?
• Do you hear any clicking sound when connecting your hard disk?

In the meantime, we suggest that you update all your device driver.

We look forward to your response.

 

External Hard Drive Issues

I am attempting to use an external hard drive (the brand is KESU if that's important.) First, I tried to set it as my download location, which only resulted in an error message. I then tried to delete some of the files on it, but nothing happened. I unplugged
it, and upon plugging it back in, it was listed as Local Disk as opposed to KESU. I then tried to open it, resulting in an error message: "This request could not be performed as the result of an I/O device error." I tried some fixes I found online, to no avail.
What should I do?