Windows 10: How do I get 2nd level Account support?

Discus and support How do I get 2nd level Account support? in Windows 10 Software and Apps to solve the problem; I have not been able to play purchased movies for a while. Happens on more than one device. I went through the help support option & it was no help... Discussion in 'Windows 10 Software and Apps' started by Guilliem, Aug 6, 2019.

  1. Guilliem Win User

    How do I get 2nd level Account support?


    I have not been able to play purchased movies for a while. Happens on more than one device.


    I went through the help support option & it was no help at all. But advised to try the MS community for help.

    I did that & got a reply, that I needed 2nd level account support.. Only I can not find the post I made or how to get through to said support.


    The only option I saw on my first try was a phoneback, the other option did not work & looped me back to the start.


    Other people are reporting the issue on the Feedback hub of Movies and TV.. But that is about as much use as a chocolate teapot. They post they have the message then nothing happens. No help or advice.. just a dead end.


    So... does anyone have a link that they can post, for me to get my issue to the correct support people?


    Thanks in advance.

    :)
     
    Guilliem, Aug 6, 2019
    #1

  2. 2nd Level Support - Windows 10

    Whatever. If you're 2nd level support, fine. If not, stop responding and pretending to be an SME.

    Are you 2nd level support or just another forum know-it-all? If you work for Microsoft as a software engineer, your opinion matters. If not, it doesn't. In the meantime, you're not impressing me and I'm not here to impress anybody because in the big picture,
    this is just another pothole in the road. and really, I don't ****.
     
    curtisjeffries, Aug 6, 2019
    #2
  3. 2nd Level Support - Windows 10

    Again, Microsoft "Subject Matter Experts" have been responding so far to these threads. None of their suggestions have worked so far.

    What I asked for is a link to 2nd level support regarding Windows 10. Do a search on how many folks have had trouble with the power plans in this forum.

    I'm not a Windows Forum junkie nor do I plan to become one. This was simply the quickest way to get to Microsoft Professionals.
     
    curtisjeffries, Aug 6, 2019
    #3
  4. How do I get 2nd level Account support?

    2nd Level Support - Windows 10

    This is the last time I'm asking this question regarding the Power Plans in Windows 10. The methodology suggested by Microsoft "Experts" have not worked either online nor via phone call. I don't understand why the same troubleshooting techniques that don't
    work keep getting put out there as some kind of fix.

    Where is 2nd Level support? If this is how Microsoft supports its new flagship OS, they're gonna be in for a shock once people get fed up with the "answers"

    For the Fourth and Final Time, here is the issue:

    I did a clean install of Windows10 64bit Pro from disc, updated all drivers and downloaded all updates. No matter what power plan I choose, THEY DO NOT WORK. I've tried all the suggestions from Microsoft "Subject Matter Experts" and none of them worked.
    Let me repeat, NONE OF THE SUGGESTED TROUBLESHOOTING TECHNIQUES WORK.

    If there is a second level support available for Windows 10, would someone be kind enough to direct me to this resource. Please, no more SME's taking control of my computer and using the "click and pray" method of troubleshooting.

    If there is NO second level support, please let that be known so I can go back to using Win 8.1 Pro and actually use all the options available. While you're at it, stop selling installation discs that have this flaw. You're stealing people's hard earned
    money.

    This has gone on long enough. Just say this problem can't be fixed by our technicians and be done OR, fix this issue once and for all.
     
    curtisjeffries, Aug 6, 2019
    #4
Thema:

How do I get 2nd level Account support?

Loading...
  1. How do I get 2nd level Account support? - Similar Threads - 2nd level Account

  2. How do I get a code that was sent to old outlook account?

    in AntiVirus, Firewalls and System Security
    How do I get a code that was sent to old outlook account?: My son will not help me but how do you login to a old outlook account to get the verification code? Question: 2: I do not have a cellphone but how can I get my landline number to work? It had worked before for me. You can call me on my landline 724-863-4398. Call after...
  3. How to actually get support ?

    in Windows 10 Software and Apps
    How to actually get support ?: On Microsoft Support, the thread “Windows 10 Mail App Not Displaying Message Bodies” is locked. It tells me that I already have this problem. Where is the answer, from a thread which is locked and where only users have come up possible answers, although these do seem to be...
  4. How do I get of this work account on my personal computer

    in Windows 10 Customization
    How do I get of this work account on my personal computer: Since I no longer need this account, how do I delete it from my computer[ATTACH] https://answers.microsoft.com/en-us/windows/forum/all/how-do-i-get-of-this-work-account-on-my-personal/3af9eadb-2d06-4372-9c73-a993aa7cf858
  5. How do I get spellcheck?

    in Windows 10 Software and Apps
    How do I get spellcheck?: How do I use spellcheck? https://answers.microsoft.com/en-us/windows/forum/apps_windows_10-winapps-appscat_tools/how-do-i-get-spellcheck/cb4f17f6-9c75-4013-b264-4e3d82a2d0b3
  6. How do i keep the system volume to a certain level?

    in Windows 10 Drivers and Hardware
    How do i keep the system volume to a certain level?: My system volume is very high, and 15 seconds later or something close to that the volume goes back up to max. this is really irritating, because when i get a notification or use cortana it hurts my ears, and when i change the volume it goes back up... Can someone please help...
  7. How do I get back to local account

    in Windows 10 Support
    How do I get back to local account: I'm a little confused here(which in not too unusual for me). I think that I somehow got the MS account and had to change my password. How do I get back to local account. 3122
  8. How do I get Microsoft Remote Technical Support?

    in Windows 10 Support
    How do I get Microsoft Remote Technical Support?: The last three Windows 10 updates left my desktop without sound output from speakers or headphones. Each time I ended up contacting Microsoft Windows Technical Support who took remote control of my computer and sorted the problem out via a series of entries in Control Panel....
  9. How Do I get ALL of my Favourite Icons on one level of the Bottom Tray

    in Windows 10 Installation and Upgrade
    How Do I get ALL of my Favourite Icons on one level of the Bottom Tray: In the new windows 10, I notice that I suddenly have to back and forth between two levels on my bottom tray, to find the icons that I need. How do I get ALL the icons that I need, first of all, and then, how do I get them ALL on the same level? 10307
  10. Can not get to 2nd level support Rant/explanation + help

    in Windows 10 Support
    Can not get to 2nd level support Rant/explanation + help: I have been trying for at least a month to get Anniversary edition to load. Dreading the Creator version. I am on 1511 Pro. I really hope some MS people on this forum take the following seriously. My system is an Asus P8Z77-V Deluxe MB. No odd devices. Latest available...