Windows 10: How do I get a refund on an online game?

Discus and support How do I get a refund on an online game? in Windows 10 Gaming to solve the problem; I bought minecraft off the online store on my PC and it will not download. It says an error message after saying aquiring licence. I have bought the... Discussion in 'Windows 10 Gaming' started by Jim S-S, Feb 23, 2021 at 2:48 PM.

  1. Jim S-S Win User

    How do I get a refund on an online game?


    I bought minecraft off the online store on my PC and it will not download. It says an error message after saying aquiring licence. I have bought the game legally and correctly like I have any other game. I have tried all your ideas to help and the game will still not download. I’ve reinstalled the store, i have ran trouble shooters etc. Is there a way I can get a refund because I want my money back for a game I cannot play?

    :)
     

  2. Refund for a game I purchased

    Hi,

    We can assist you in troubleshooting the issue so you can play the game on your computer. To further isolate your concern, kindly provide the following information:

    • What game are you trying to play?
    • Are there any error messages when you tried to play the game?
    • What is exactly happening to the game when you tried to launch it.

    For issues with purchases and refund requests, we suggest that you contact Xbox Chat Support or request a call from them on this

    link
    so they can review your purchase details.

    Should you have any other queries, don't hesitate to contact us anytime.
     
  3. Refund of Game Purchase

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that you are looking for a refund for the game purchased. I would like to know from where you purchased the game.



    If you have purchased the game from Microsoft Store then, let me point you in the right direction of support where you can get assistance with the refund. I would suggest you to get in touch with the

    Microsoft Store support team
    to get further assistance as they have the right tools and information to provide the refund.



    Regards,

    Prakhar Khare

    Microsoft Community – Moderator
     
    Prakhar_Khare, Feb 23, 2021 at 2:55 PM
    #3
  4. Rey Bel1 Win User

    How do I get a refund on an online game?

    Refund for an application bought on Microsoft Store

    Hi,

    Most apps, games, movies, TV shows, and books purchased in the Microsoft Store on Windows 10 or Xbox One are non-refundable unless the offer or applicable law states that you’re eligible for a refund. Should you have other questions and clarifications,
    we suggest that you contact our
    Microsoft Support
    team.

    For detailed information about the return and refund policy, see
    Microsoft Terms of Sale.



    Let us know if you need further assistance.

     
Thema:

How do I get a refund on an online game?

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