Windows 10: How do I get tech service in a chat?

Discus and support How do I get tech service in a chat? in Windows 10 Network and Sharing to solve the problem; How do I reach tech service for a chat?... Discussion in 'Windows 10 Network and Sharing' started by darlenemusgrave, Aug 17, 2020.

  1. How do I get tech service in a chat?


    How do I reach tech service for a chat?

    :)
     
    darlenemusgrave, Aug 17, 2020
    #1
  2. clayto Win User

    Ms support chat service, procedure changed?

    When I have got totally stuck and even this Forum has not helped, I have on a number of occasions got the issue resolved via the MS Support Chat Service, so I tried this with regard to the total failure of Bluetooth. This time the experience was quite different and not satisfactory. In the past the Chat has been conducted via Chat Windows and sometimes the issue has been sorted by the Tech Advisor taking over control of my PC remotely. Now it seems to be different. The Chat was largely conducted via email which I found slow and confusing, though there was some to and fro between email and a Chat window. Maybe it will improve with experience. There was no offer to take remote control and nothing was achieved, I was just advised to try (from memory) a 'Clean Boot', or was it a 'Repair Boot'?

    Before I try again I would welcome an explanation of the fix suggested plus does anyone have any experience of the new arrangement for getting help via a Chat from MS?
     
    clayto, Aug 17, 2020
    #2
  3. Nikilet Win User
    chat services not working for me

    I can reach chat through Firefox, so apparently it's a chrome problem. So do I have to go through the reset deal, or should I uninstall Chrome and start from scratch, or is there some other less drastic step I could try on Chrome to set things right?
     
    Nikilet, Aug 17, 2020
    #3
  4. Nikilet Win User

    How do I get tech service in a chat?

    chat services not working for me

    I can reach chat through Firefox, so apparently it's a chrome problem. So do I have to go through the reset deal, or should I uninstall Chrome and start from scratch, or is there some other less drastic step I could try on Chrome to set things right?
     
    Nikilet, Aug 17, 2020
    #4
Thema:

How do I get tech service in a chat?

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