Windows 10: How do I get USB ports to respond when computer is asleep?

I've got two Win10 desktop computers, both running Version 1803. Both use wireless keyboards and mouse, and the device Properties for those I've got them so they won't bring the computer out of sleep, as bumping the mouse will invariably do that otherwise.

One computer will wake whenever a USB port is used, and plugging-in a random flash drive is an easy way to bring that machine out of sleep. The other one will not do this, so I have to hit the Power button, which is very inconvenient. I've searched Device Manager and cannot find a way to make the USB responsive in sleep. Where "Allow this device to wake the computer" is shown, it's grayed-out so the box can't be checked. Any ideas?

:)

 

USB Port Oddities


Ok, let's see it with pictures step-by-step. First right-click on the USB device and select Update driver software:





Then select Browse my computer for driver software (LAST option) :





The select Let me pick from a list of device drivers on my computer (LAST option) :





Then select the standard driver from the list and click next:





Click next/OK as required to complete installation. Repeat the steps for all Intel USB devices. Finally click on each USB root device and press DEL to delete it, reply YES when asked. After deleting all USB root devices restart the computer.

I hope this is detailed enough...

 

USB ports

Hi Frank,

Inserting and removing a USB device repeatedly may cause the USB port to stop responding. When the port is in this state, it no longer recognizes any USB device, and the USB device will not work.

Here are few things that you can do to resolve the issue:

Use Device Manager to scan for hardware changes. After your computer scans for hardware changes, it might recognize the USB device that is connected to the USB port so that you can use the device.

To scan for hardware changes, follow these steps:

• Click Start, and then click Run.
  
  Note If you are running Windows Vista, click Start, and then use the Start Search box.
• Type devmgmt.msc, and then click OK. Device Manager opens.
• In Device Manager, click your computer so that it is highlighted.
• Click Action, and then click Scan for hardware changes.
• Check the USB device to see whether it is working.

Turn off Allow the computer to turn off this device to save power.

• In the Device Manager dialog box, expand Universal Serial Bus controllers, right-click USB Root Hub, and then click Properties.
• In the USB Root Hub Properties dialog box, click the Power Management tab. Uncheck the
  Allow the computer to turn off this device to save power
  box.
  

Let us know how it goes after performing the suggested troubleshooting steps.

 

USB PCI 4 port card stopped responding


Thanks for the help....Under USB controllers there is/was no yellow flags...?...here are the listed USB items under Universal Serial Bus Controllers....



Will try driver download from manufacturer.....how do I tell which of the listed USB devices is the 4-port add on card...this is a four port card

Thanks....TiminAz