Windows 10: How do I remove accounts from Authenticator that are "grayed out"?

Discus and support How do I remove accounts from Authenticator that are "grayed out"? in AntiVirus, Firewalls and System Security to solve the problem; Certain of these former client companies no longer legally exist... I wish to simply delete them. Other gave me incorrect instructions and MS... Discussion in 'AntiVirus, Firewalls and System Security' started by Mike Alfieri, Dec 3, 2022.

  1. MIKE ALFIERI
    Mike Alfieri Win User

    How do I remove accounts from Authenticator that are "grayed out"?


    Certain of these former client companies no longer legally exist... I wish to simply delete them. Other gave me incorrect instructions and MS Authenticator is not compatible with their SAAS platforms. I've tried tapping on the tiles multiple times, nothing happens. I cannot reinstall the app as I had too many problems getting it to work properly with various other clients.The app is on my Android phone.Can you help me clean this up?

    :)
     
    Mike Alfieri, Dec 3, 2022
    #1
  2. VESAO
    Vesao Win User

    Remove account

    I suggest you backup your personalized files first before removing the account.
    To delete an account, follow these steps:
    1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
    2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:
     
    Vesao, Dec 3, 2022
    #2
  3. BOBBY PHOENIX
    Bobby Phoenix Win User
    FireFox Account Sign in Authentication Issue

    I don't have an answer, but maybe something here can help. (It looks like maybe the time sync for codes is off. It's in one of these posts.)

    How do I remove accounts from Authenticator that are "grayed out"? [​IMG]


    1617201 - Trying to activate 2FA always returns "Invalid two-step authentication code" error

    Two-step authentication in Firefox Account Problem, Invalid two-step authentication code | Firefox Support Forum | Mozilla Support

    My authenticator give codes but firefox say invalid codes | Firefox Support Forum | Mozilla Support
     
    Bobby Phoenix, Dec 3, 2022
    #3
  4. GLENN RUE
    Glenn Rue Win User

    How do I remove accounts from Authenticator that are "grayed out"?

    Delete account from authenticator

    Hi DKA373,

    The next step at this point is to uninstall the Microsoft Authenticator app.

    But before you do that log in first to the Microsoft Account you want to remove from the app using a web browser and remove the authenticator app from the security information page as described in our Set up the Microsoft Authenticator app as your verification method guide. See photo below for more details.


    How do I remove accounts from Authenticator that are "grayed out"? 06f8524c-6ffe-46ac-93fb-6739663fe6bd?upload=true.png


    Once done with the steps above, try to remove the account from the Microsoft Authenticator app again. If that does not work go ahead and uninstall the authenticator app in your mobile device and reinstall afterwards.

    Kind regards,

    Glenn
     
    Glenn Rue, Dec 3, 2022
    #4
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How do I remove accounts from Authenticator that are "grayed out"?

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