Windows 10: How do I remove the Arc mouse drivers from my Win10Pro system?

If the answer is "Right click the device in Device Manager and select Uninstall, when asked if you want to remove the drivers from your system, select yes." Then I did that and it seems to work, BUT after about 20-30 minutes later windows states that a new device was installed, and lo and behold, the Arc Mouse is back in Device Manager. It won't stay deleted. Any suggestions?

:)

 

Microsoft Surface Arc Mouse

Hi William,

Failure to use the wireless mouse after the recent update can be due to an outdated driver. As an initial step to ensure that your devices are configured properly, we suggest that you download and install the appropriate driver for your Arc Mouse. To do
this, click this
link, select the edition of your Windows device under the Software & Drivers list, and then click the link to start the download.

We'll appreciate if you can send us an update.

 

Arc Mouse not working after last system update

Hi DanPetcoff.

Thank you for your question.

If Microsoft Arc Mouse isn’t working, stops responding when you’re mousing, doesn’t appear in the list of available Bluetooth devices when you pair it, or if you see an error message during pairing, try these things.

• Remove Microsoft Arc Mouse from your device and pair it again.
  
  To remove Microsoft Arc Mouse:
  
  Step 1: Select the Start button, then go to Settings > Devices > Bluetooth.
  
  Step 2: Select Microsoft Arc Mouse
  
  Step 3: Select Remove device.
  
  To Pair Microsoft Arc Mouse, go here for detailed steps.
  

Still doesn’t work? Here’s what to do

• Make sure your PC is compatible with Bluetooth 4.0 (LE). Microsoft Arc Mouse requires a Windows 10 PC or Host with Bluetooth 4.0 or newer. If you are unsure if your Host PC has Bluetooth 4.0 capabilities, you may need to contact your Original
  Equipment Manufacturer (OEM) for information.
• Make sure Microsoft Arc Mouse has Power and can Turn On. Replace the batteries in Microsoft Arc Mouse, and attempt to re-pair or turn on the mouse. If Microsoft Arc Mouse can Turn On, and enter Pairing Mode, then we know the mouse has power
  and is broadcasting.
  
  Work with your Original Equipment Manufacturer to troubleshoot your Host PC’s Bluetooth Connection.
• Turn airplane mode on and off. On the taskbar, select action center > Airplane modeand leave it on for 10-15 seconds, then turn it off again and pair Microsoft Arc Mouse. If you don’t see Airplane mode when you open action center,
  select Expand for more options.
• Turn off other Bluetooth devices connected to your PC. Having too many Bluetooth devices connected at one time can interfere with your PC’s connection to the keyboard.
• Restart your PC. This will refresh the drivers.
• See if Microsoft Arc Mouse works with another PC. If it does, then there might be a problem with the PC you were using.
• Check for updates. Go here to learn how.
  
  *NOTE* To make sure your Microsoft keyboards, mice, and other accessories receive updates, select the Start button, then go to Settings > Update and Security > Advanced Options. Then select Give me updates for other Microsoft
  products when I update Windows.

For more things to try, check out Troubleshooting PC Accessories.

If none of these options work, get in touch with us.

I hope this helps. Let us know, if the issue persists, thank you.

Have a great day.

- Mikael

 

Arc Bluetooth mouse not working properly with Surface 3

Experienced same issue, disconnecting Arc Mouse then reconnect worked fine, but not mouse interaction.

Below steps worked for me:

• Remove all Bluetooth connected devices, including Surface Type Cover and Surface Pen.
• Disconnected the Surface Type Cover then reconnect. It will reinstall tand connect the device.
• Then Add Bluetooth devices including Surface Pen and last but not least Arc Bluetooth Mouse.

Everything works fine again.