Windows 10: how do I speak to support for my Assure subscription plan

I have an Assure subscription plan but I do not have any way to contact them. The phone number does not work and the website link is broken

:)

 

Assure subscription

This is the help you offer? The question was in regard to an ASSURE subscription

Your membership benefits

Assure covers it all, as often as you need:

• Virus Removal and Protection

• Premium Software Support

• Advanced PC Tune-Up

• In-store personal training

Click here to go straight to Answer Desk

or call (800) 642-7676.

Sign in using your Microsoft account.

Chat or request a call to get started.

Although It seems that the others with this subscription did not get the info. above in an email, it does not much matter. Because outside of using the phone to call for tech support, which is no picnic and has varying results, I have had no success with
accessing the account on line. Even though I created a Microsoft account.

Also, I have recently been automatically charged for another years subscription. I do not recall being informed of this when I first purchased the Assure plan and I did not receive an email warning of the upcoming renewal.

I have tried the links and suggest ways of contact with no success.

This is unexceptable. I expect more from Microsoft.

 

Microsoft Assure Plan Support

What has happened to Microsoft support for their ASSURE PLAN? I have made three attempts to contact a Chat person only to get responses asking me questions with no box for my response. I thought the Assure Plan was 24/7. Apparently no one works on Sunday
who knows there is a problem with getting a response.

I used to be able to talk to a person on the phone but now they don't work weekends. I am extremely frustrated with their lack of support (that I paid for).

If this keeps up I am going to switch to Google.

 

Microsoft Assure Plan Support

Thank you for your feedback. I've been able to chat with MS Support if I'm ready to wait until one frees up. What I have found totally useless is the "Virtual Agent" who doesn't know the difference between the Assure Plan and Azure Plan. Thank you for
the links to support, that appears to save time by bypassing the VA.