Windows 10: How do you actiually analyze WER files?

Discus and support How do you actiually analyze WER files? in Windows 10 Support to solve the problem; I have errors: Code: Faulting application name: AvastUI.exe, version: 17.3.3443.0, time stamp: 0x58da80daFaulting module name: ntdll.dll, version:... Discussion in 'Windows 10 Support' started by guianfran, Apr 3, 2017.

  1. guianfran Win User

    How do you actiually analyze WER files?


    I have errors:
    Code: Faulting application name: AvastUI.exe, version: 17.3.3443.0, time stamp: 0x58da80daFaulting module name: ntdll.dll, version: 10.0.14393.479, time stamp: 0x58256ca0Exception code: 0xc0000374Fault offset: 0x000d9d11Faulting process id: 0x1738Faulting application start time: 0x01d2acf2b72cc292Faulting application path: C:\Program Files\AVAST Software\Avast\AvastUI.exeFaulting module path: C:\WINDOWS\SYSTEM32\ntdll.dllReport Id: 1dfd8dca-8737-4c0d-8f4b-15ace3eae130Faulting package full name: Faulting package-relative application ID:[/quote] and
    Code: Faulting application name: mbamservice.exe, version: 3.1.0.415, time stamp: 0x5881b7a1Faulting module name: ntdll.dll, version: 10.0.14393.479, time stamp: 0x5825887fException code: 0xc0000005Fault offset: 0x000000000002f7dbFaulting process id: 0xb10Faulting application start time: 0x01d2ad3bf4ab1827Faulting application path: C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exeFaulting module path: C:\WINDOWS\SYSTEM32\ntdll.dllReport Id: 33caedde-cb37-43aa-9fe2-aaad3b1bcd93Faulting package full name: Faulting package-relative application ID:[/quote] in appcrashview its
    Code: Version=1EventType=APPCRASHEventTime=131357939672194194ReportType=2Consent=1UploadTime=131357939687985430ReportIdentifier=e008e52b-194c-11e7-8563-2c56dc9609e0IntegratorReportIdentifier=1dfd8dca-8737-4c0d-8f4b-15ace3eae130WOW64=1NsAppName=AvastUI.exeAppSessionGuid=00001738-0001-002b-92c2-2cb7f2acd201TargetAppId=W:0006aebbf3cf27eb5897b1c0ad62e1abbf7000000900!00003441d23a11eb867ae3dee273bd90c630cb0fa02a!AvastUI.exeTargetAppVer=2017//03//28:15:27:22!8cb411!AvastUI.exeBootId=4294967295Response.BucketId=70180a7aef828787591b115c9206ff23Response.BucketTable=1Response.LegacyBucketId=108834447818Response.type=4Response.CabId=107986665962Sig[0].Name=Application NameSig[0].Value=AvastUI.exeSig[1].Name=Application VersionSig[1].Value=17.3.3443.0Sig[2].Name=Application TimestampSig[2].Value=58da80daSig[3].Name=Fault Module NameSig[3].Value=StackHash_5411Sig[4].Name=Fault Module VersionSig[4].Value=10.0.14393.479Sig[5].Name=Fault Module TimestampSig[5].Value=58256ca0Sig[6].Name=Exception CodeSig[6].Value=c0000374Sig[7].Name=Exception OffsetSig[7].Value=PCH_B6_FROM_ntdll+0x0006EB8CDynamicSig[1].Name=OS VersionDynamicSig[1].Value=10.0.14393.2.0.0.256.48DynamicSig[2].Name=Locale IDDynamicSig[2].Value=5146DynamicSig[22].Name=Additional Information 1DynamicSig[22].Value=5411DynamicSig[23].Name=Additional Information 2DynamicSig[23].Value=5411d3d59c4f894c5511789db6792ebdDynamicSig[24].Name=Additional Information 3DynamicSig[24].Value=8514DynamicSig[25].Name=Additional Information 4DynamicSig[25].Value=8514217ff0dc4bca9215c586ec22c8fbUI[2]=C:\Program Files\AVAST Software\Avast\AvastUI.exeUI[3]=Avast Antivirus has stopped workingUI[4]=Windows can check online for a solution to the problem.UI[5]=Check online for a solution and close the programUI[6]=Check online for a solution later and close the programUI[7]=Close the programLoadedModule[0]=C:\Program Files\AVAST Software\Avast\AvastUI.exeLoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dllLoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLLLoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dllLoadedModule[4]=C:\WINDOWS\system32\apphelp.dllLoadedModule[5]=C:\WINDOWS\AppPatch\AcLayers.DLLLoadedModule[6]=C:\WINDOWS\System32\msvcrt.dllLoadedModule[7]=C:\WINDOWS\System32\USER32.dllLoadedModule[8]=C:\WINDOWS\System32\win32u.dllLoadedModule[9]=C:\WINDOWS\System32\GDI32.dllLoadedModule[10]=C:\WINDOWS\System32\gdi32full.dllLoadedModule[11]=C:\WINDOWS\System32\SHELL32.dllLoadedModule[12]=C:\WINDOWS\System32\cfgmgr32.dllLoadedModule[13]=C:\WINDOWS\System32\windows.storage.dllLoadedModule[14]=C:\WINDOWS\System32\combase.dllLoadedModule[15]=C:\WINDOWS\System32\ucrtbase.dllLoadedModule[16]=C:\WINDOWS\System32\RPCRT4.dllLoadedModule[17]=C:\WINDOWS\System32\SspiCli.dllLoadedModule[18]=C:\WINDOWS\System32\CRYPTBASE.dllLoadedModule[19]=C:\WINDOWS\System32\bcryptPrimitives.dllLoadedModule[20]=C:\WINDOWS\System32\sechost.dllLoadedModule[21]=C:\WINDOWS\System32\powrprof.dllLoadedModule[22]=C:\WINDOWS\System32\advapi32.dllLoadedModule[23]=C:\WINDOWS\System32\shlwapi.dllLoadedModule[24]=C:\WINDOWS\System32\kernel.appcore.dllLoadedModule[25]=C:\WINDOWS\System32\shcore.dllLoadedModule[26]=C:\WINDOWS\System32\profapi.dllLoadedModule[27]=C:\WINDOWS\System32\OLEAUT32.dllLoadedModule[28]=C:\WINDOWS\System32\msvcp_win.dllLoadedModule[29]=C:\WINDOWS\System32\SETUPAPI.dllLoadedModule[30]=C:\WINDOWS\SYSTEM32\MPR.dllLoadedModule[31]=C:\WINDOWS\SYSTEM32\sfc.dllLoadedModule[32]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRVLoadedModule[33]=C:\WINDOWS\SYSTEM32\bcrypt.dllLoadedModule[34]=C:\WINDOWS\SYSTEM32\sfc_os.DLLLoadedModule[35]=C:\WINDOWS\System32\IMM32.DLLLoadedModule[36]=C:\WINDOWS\System32\CRYPT32.dllLoadedModule[37]=C:\WINDOWS\System32\MSASN1.dllLoadedModule[38]=C:\WINDOWS\SYSTEM32\VERSION.dllLoadedModule[39]=C:\WINDOWS\System32\WS2_32.dllLoadedModule[40]=C:\WINDOWS\System32\PSAPI.DLLLoadedModule[41]=C:\WINDOWS\SYSTEM32\CRYPTUI.dllLoadedModule[42]=C:\WINDOWS\SYSTEM32\DNSAPI.dllLoadedModule[43]=C:\WINDOWS\SYSTEM32\WININET.dllLoadedModule[44]=C:\WINDOWS\System32\NSI.dllLoadedModule[45]=C:\Program Files\AVAST Software\Avast\aswCmnBS.dllLoadedModule[46]=C:\Program Files\AVAST Software\Avast\JsonRpcServer.dllLoadedModule[47]=C:\Program Files\AVAST Software\Avast\aswCmnOS.dllLoadedModule[48]=C:\Program Files\AVAST Software\Avast\aswCmnIS.dllLoadedModule[49]=C:\Program Files\AVAST Software\Avast\log.dllLoadedModule[50]=C:\WINDOWS\SYSTEM32\WINHTTP.dllLoadedModule[51]=C:\WINDOWS\SYSTEM32\WTSAPI32.dllLoadedModule[52]=C:\Program Files\AVAST Software\Avast\aswAux.dllLoadedModule[53]=C:\Program Files\AVAST Software\Avast\ashBase.dllLoadedModule[54]=C:\WINDOWS\System32\WINTRUST.dllLoadedModule[55]=C:\Program Files\AVAST Software\Avast\ashTask.dllLoadedModule[56]=C:\WINDOWS\System32\ole32.dllLoadedModule[57]=C:\Program Files\AVAST Software\Avast\aswIP.dllLoadedModule[58]=C:\Program Files\AVAST Software\Avast\AavmRpch.dllLoadedModule[59]=C:\Program Files\AVAST Software\Avast\aswLog.dllLoadedModule[60]=C:\Program Files\AVAST Software\Avast\aswUtil.dllLoadedModule[61]=C:\WINDOWS\WinSxS\x86_avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_9e58d6f8311e6fc8\MSVCP140.dllLoadedModule[62]=C:\WINDOWS\WinSxS\x86_avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_9e58d6f8311e6fc8\VCRUNTIME140.dllLoadedModule[63]=C:\WINDOWS\SYSTEM32\WSOCK32.dllLoadedModule[64]=C:\Program Files\AVAST Software\Avast\commchannel.dllLoadedModule[65]=C:\Program Files\AVAST Software\Avast\libcrypto-1_1.dllLoadedModule[66]=C:\Program Files\AVAST Software\Avast\libssl-1_1.dllLoadedModule[67]=C:\Program Files\AVAST Software\Avast\aswEngLdr.dllLoadedModule[68]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLLLoadedModule[69]=C:\Program Files\AVAST Software\Avast\aswSqLt.dllLoadedModule[70]=C:\WINDOWS\SYSTEM32\MSIMG32.dllLoadedModule[71]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.14393.447_none_5507ded2cb4f7f4c\COMCTL32.dllLoadedModule[72]=C:\WINDOWS\SYSTEM32\OLEACC.dllLoadedModule[73]=C:\WINDOWS\SYSTEM32\WINMM.dllLoadedModule[74]=C:\WINDOWS\SYSTEM32\WINMMBASE.dllLoadedModule[75]=C:\WINDOWS\WinSxS\x86_avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_none_a338d8ea2df29efb\mfc140u.dllLoadedModule[76]=C:\WINDOWS\SYSTEM32\UxTheme.dllLoadedModule[77]=C:\Program Files\AVAST Software\Avast\HTMLayout.dllLoadedModule[78]=C:\WINDOWS\System32\COMDLG32.dllLoadedModule[79]=C:\WINDOWS\SYSTEM32\urlmon.dllLoadedModule[80]=C:\WINDOWS\SYSTEM32\iertutil.dllLoadedModule[81]=C:\WINDOWS\system32\dbghelp.dllLoadedModule[82]=C:\WINDOWS\SYSTEM32\dbgcore.DLLLoadedModule[83]=C:\Program Files\AVAST Software\Avast\aswProperty.dllLoadedModule[84]=C:\Program Files\AVAST Software\Avast\1050\Base.dllLoadedModule[85]=C:\WINDOWS\SYSTEM32\CRYPTSP.dllLoadedModule[86]=C:\WINDOWS\system32\rsaenh.dllLoadedModule[87]=C:\WINDOWS\SYSTEM32\dwmapi.dllLoadedModule[88]=C:\WINDOWS\System32\MSCTF.dllLoadedModule[89]=C:\Program Files\AVAST Software\Avast\libcef.dllLoadedModule[90]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLLLoadedModule[91]=C:\WINDOWS\SYSTEM32\USERENV.dllLoadedModule[92]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.953_none_89c2555adb023171\COMCTL32.dllLoadedModule[93]=C:\WINDOWS\SYSTEM32\Secur32.dllLoadedModule[94]=C:\WINDOWS\SYSTEM32\USP10.dllLoadedModule[95]=C:\Program Files\AVAST Software\Avast\aswData.dllLoadedModule[96]=C:\Program Files\AVAST Software\Avast\Aavm4h.dllLoadedModule[97]=C:\Program Files\AVAST Software\Avast\ashTaskEx.dllLoadedModule[98]=C:\WINDOWS\SYSTEM32\NETAPI32.dllLoadedModule[99]=C:\WINDOWS\SYSTEM32\SRVCLI.DLLLoadedModule[100]=C:\WINDOWS\SYSTEM32\NETUTILS.DLLLoadedModule[101]=C:\Program Files\AVAST Software\Avast\event_manager.dllLoadedModule[102]=C:\Program Files\AVAST Software\Avast\event_manager_rpc.dllLoadedModule[103]=C:\Program Files\AVAST Software\Avast\event_routing_rpc.dllLoadedModule[104]=C:\Program Files\AVAST Software\Avast\event_routing.dllLoadedModule[105]=C:\Program Files\AVAST Software\Avast\aswRemoteCache.dllLoadedModule[106]=C:\WINDOWS\SYSTEM32\DEVOBJ.dllLoadedModule[107]=C:\Program Files\AVAST Software\Avast\gaming_probe.dllLoadedModule[108]=C:\Program Files\AVAST Software\Avast\gaming_mode_ui.dllLoadedModule[109]=C:\Program Files\AVAST Software\Avast\1050\UILangRes.dllLoadedModule[110]=C:\Program Files\AVAST Software\Avast\CommonRes.dllLoadedModule[111]=C:\WINDOWS\SYSTEM32\webio.dllLoadedModule[112]=C:\WINDOWS\system32\mswsock.dllLoadedModule[113]=C:\WINDOWS\SYSTEM32\WINNSI.DLLLoadedModule[114]=C:\Program Files\AVAST Software\Avast\aswidpmx.dllLoadedModule[115]=C:\Program Files\AVAST Software\Avast\aswsysx.dllLoadedModule[116]=C:\Program Files\AVAST Software\Avast\aswcmlx.dllLoadedModule[117]=C:\Program Files (x86)\Bonjour\mdnsNSP.dllLoadedModule[118]=C:\Windows\System32\rasadhlp.dllLoadedModule[119]=C:\WINDOWS\System32\fwpuclnt.dllLoadedModule[120]=C:\Program Files\AVAST Software\Avast\aswlogx.dllLoadedModule[121]=C:\Program Files\AVAST Software\Avast\aswcommx.dllLoadedModule[122]=C:\WINDOWS\System32\clbcatq.dllLoadedModule[123]=C:\WINDOWS\SYSTEM32\ntmarta.dllLoadedModule[124]=C:\WINDOWS\SYSTEM32\DPAPI.dllLoadedModule[125]=C:\WINDOWS\SYSTEM32\dwrite.dllLoadedModule[126]=C:\WINDOWS\system32\NLAapi.dllLoadedModule[127]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLLLoadedModule[128]=C:\Program Files\AVAST Software\Avast\ffl2.dllLoadedModule[129]=C:\WINDOWS\SYSTEM32\WINSTA.dllLoadedModule[130]=C:\WINDOWS\system32\directmanipulation.dllLoadedModule[131]=C:\WINDOWS\SYSTEM32\gpapi.dllLoadedModule[132]=C:\Windows\System32\cryptnet.dllLoadedModule[133]=C:\WINDOWS\system32\explorerframe.dllLoadedModule[134]=C:\WINDOWS\System32\schannel.dllLoadedModule[135]=C:\WINDOWS\SYSTEM32\mskeyprotect.dllLoadedModule[136]=C:\WINDOWS\SYSTEM32\ncrypt.dllLoadedModule[137]=C:\WINDOWS\SYSTEM32\NTASN1.dllLoadedModule[138]=C:\WINDOWS\system32\ncryptsslp.dllLoadedModule[139]=C:\WINDOWS\SYSTEM32\MMDevAPI.DLLLoadedModule[140]=C:\WINDOWS\SYSTEM32\PROPSYS.dllLoadedModule[141]=C:\WINDOWS\SYSTEM32\wdmaud.drvLoadedModule[142]=C:\WINDOWS\SYSTEM32\ksuser.dllLoadedModule[143]=C:\WINDOWS\SYSTEM32\AVRT.dllLoadedModule[144]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLLLoadedModule[145]=C:\WINDOWS\SYSTEM32\wintypes.dllLoadedModule[146]=C:\WINDOWS\SYSTEM32\msacm32.drvLoadedModule[147]=C:\WINDOWS\SYSTEM32\MSACM32.dllLoadedModule[148]=C:\WINDOWS\SYSTEM32\midimap.dllLoadedModule[149]=C:\Windows\System32\l3codeca.acmLoadedModule[150]=C:\Program Files\AVAST Software\Avast\defs\17040400\uiExt.dllLoadedModule[151]=C:\Program Files\AVAST Software\Avast\defs\17040400\aswCmnOS.dllLoadedModule[152]=C:\Program Files\AVAST Software\Avast\defs\17040400\aswCmnIS.dllLoadedModule[153]=C:\Program Files\AVAST Software\Avast\defs\17040400\aswCmnBS.dllLoadedModule[154]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dllLoadedModule[155]=C:\WINDOWS\SYSTEM32\WindowsCodecs.dllLoadedModule[156]=C:\Windows\System32\thumbcache.dllLoadedModule[157]=C:\WINDOWS\SYSTEM32\policymanager.dllLoadedModule[158]=C:\WINDOWS\SYSTEM32\msvcp110_win.dllLoadedModule[159]=C:\Windows\System32\ActXPrxy.dllLoadedModule[160]=C:\WINDOWS\SYSTEM32\samcli.dllLoadedModule[161]=C:\WINDOWS\SYSTEM32\SAMLIB.dllLoadedModule[162]=C:\WINDOWS\System32\ntlanman.dllLoadedModule[163]=C:\WINDOWS\System32\drprov.dllLoadedModule[164]=C:\WINDOWS\System32\davclnt.dllLoadedModule[165]=C:\WINDOWS\System32\DAVHLPR.dllLoadedModule[166]=C:\WINDOWS\System32\wkscli.dllLoadedModule[167]=C:\WINDOWS\SYSTEM32\cscapi.dllLoadedModule[168]=C:\Windows\System32\dlnashext.dllLoadedModule[169]=C:\Windows\System32\DevDispItemProvider.dllLoadedModule[170]=C:\WINDOWS\SYSTEM32\MFPlat.DLLLoadedModule[171]=C:\WINDOWS\SYSTEM32\RTWorkQ.DLLState[0].Key=Transport.DoneStage1State[0].Value=1File[0].CabName=WERInternalMetadata.xmlFile[0].Path=WER114D.tmp.WERInternalMetadata.xmlFile[0].Flags=851971File[0].Type=5File[0].Original.Path=\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER114D.tmp.WERInternalMetadata.xmlFile[1].CabName=triagedump.dmpFile[1].Flags=808255491File[1].Type=6File[2].CabName=WERDataCollectionFailure.txtFile[2].Path=WER7F1E.tmp.WERDataCollectionFailure.txtFile[2].Flags=851971File[2].Type=5File[2].Original.Path=\\?\C:\Users\Muamer\AppData\Local\Temp\WER7F1E.tmp.WERDataCollectionFailure.txtFile[3].CabName=Report.cabFile[3].Path=Report.cabFile[3].Flags=196608File[3].Type=11File[3].Original.Path=\\?\C:\WINDOWS\system32\Report.cabFriendlyEventName=Stopped workingConsentKey=APPCRASHAppName=Avast AntivirusAppPath=C:\Program Files\AVAST Software\Avast\AvastUI.exeNsPartner=windowsNsGroup=windows8ApplicationIdentity=9C84B4292706AB3024A6E4DFA898CA22MetadataHash=556929350[/quote] And what this tells me? Nothing.
    How I am supposed to know what makes particular application crash.
    Code: The ntdll.dll file is a file created by Microsoft that has a description of "NT Layer DLL" and is the file that contains NT kernel functions.[/quote] Very usefull to know nothing, and I lost 2h trying.
    Anyone can help pelase, coz I am really out of my nervs here.

    :)
     
    guianfran, Apr 3, 2017
    #1

  2. Can't charge Lumia 920 via usb in car

    But why do I actiually need a more powerful charger when I'm only using it for charging and Spotify in the car? I don't use navigation.
     
    smurfine---01, Apr 3, 2017
    #2
  3. CJLim Win User
    Can't charge Lumia 920 via usb in car


    You don't if you don't want to, but you may occasionally find the charger not able to keep up eith discgharge.
     
    CJLim, Apr 3, 2017
    #3
  4. Samuria Win User

    How do you actiually analyze WER files?

    Welcome to the forum. What sort of problems are you having with the PC? As two security products have problems this may be malware related. Have you checked the hard drive for errors
     
    Samuria, Apr 3, 2017
    #4
  5. Fafhrd Win User
    Fafhrd, Apr 4, 2018
    #5
Thema:

How do you actiually analyze WER files?

Loading...
  1. How do you actiually analyze WER files? - Similar Threads - actiually analyze WER

  2. How do you want to open this file

    in Windows 10 Installation and Upgrade
    How do you want to open this file: Hello all, Earlier I installed WPS and then I uninstalled it later. But some of it's files are still in the PC which is very annoying. For better reference to the problem I am attaching the screenshot. [ATTACH]...
  3. How do you convert aae. files

    in Windows 10 Network and Sharing
    How do you convert aae. files: Just updated my pc with Windows 10 and have aae. files. I tried opening them with internet explorer and nothing happens. Does anyone know how I can convert these files to a usable format....
  4. How do you want to open this file?

    in Windows 10 Software and Apps
    How do you want to open this file?: Hi guys, I'm getting rather annoyed at this but hopefully somebody will be able to explain how to solve it.... When I try and open an "image file" (jpeg, png etc) i get the classic pop up "how do you want to open this file" I Cannot go past this point. I have selected...
  5. How do you want to open this file?

    in Windows 10 Customization
    How do you want to open this file?: Every time after booting my desktop, this "How do you want to open this file?" message appears. I have no clue, what kind of file this message talking about. Help me out.[IMG]...
  6. Windows Performance Analyzer helps you analyze performance of a system

    in Windows 10 News
    Windows Performance Analyzer helps you analyze performance of a system: [ATTACH] [ATTACH]In this fast-paced world, delays as small as a second can impact business metrics. So, a thorough analysis of performance characteristics likely causing these delays is essential. Windows Performance Analyzer offers valuable information in this regard. The...
  7. how do you transfer all files

    in Windows 10 Network and Sharing
    how do you transfer all files: how do you transfer all my files. I am having a very hard time setting up this dell https://answers.microsoft.com/en-us/windows/forum/all/how-do-you-transfer-all-files/157c24f4-9113-444e-968a-e73d305f5707"
  8. How do you fix corrupt files?

    in Windows 10 BSOD Crashes and Debugging
    How do you fix corrupt files?: I ran a Sfc scan in command prompt and it says 'Windows Resourse Protection found corrupt files but was unable to fix them' how do i fix the files? https://answers.microsoft.com/en-us/windows/forum/all/how-do-you-fix-corrupt-files/72fe6d77-207b-458d-8aff-594a96697bd0
  9. "How do you want to open this file?"

    in Windows 10 Software and Apps
    "How do you want to open this file?": This pops up on my computer randomly, but generally every 5 to 10 minutes. It disappears on mouse click, but is annoying. Especially if in the middle of some work. See the attached screen shot. I have read through many posts regarding a variation of this popup that includes...
  10. How do you want to open this file ?

    in Microsoft Office and 365
    How do you want to open this file ?: When ever I try to download a program and I was an exe. file I never just get a run button so I can simply install the program but a box pops up saying "how do you want to open this file? " with the options of: Internet Explorer Notepad Office XML Handler Paint Windows...