Windows 10: How does one get in touch with a person who works for Microsoft?

I have a Zune that I really would like to keep using. My issue is not with the device, but rather getting the Zune software. I am able to download the Zune Setup Pkg, but after running it, it needs to go to a Microsoft server in order to actually install the software. This is where the problem is.


I get Server Error: 404 File or directory not found.


I would really appreciate a person from Microsoft explain why one is not able to make use of the Zune.

It works fine when one can get the software.


Thank you

:)

 

Touch screen not working

Were you able to see if your driver is up to date?

We suggest to update the touch screen driver and check for resolution.

Follow the steps provided:

• Press Windows key and X on your desktop and click on Device Manager.
• Expand Human Interface Devices.
• Locate the Touch screen driver.
• Right-click on the driver icon and click on Update Driver Software.
• Click on Search automatically for the updated driver software.
• Follow the onscreen instructions to update the touch screen driver.

 

Touch keyboard not working

Hi Paul,

Thank you for posting to Microsoft Community.

Please confirm the following things for me.

1. May I know the make and model of your system?
   
2. Was there any major change on your system prior to which you were able to use the touch keyboard without any issues?
   

I would suggest you to check with the services again, there are a few dependency services that will need to be checked. Please follow the steps below.

1. Press the ‘Windows’ key and ‘R’ key together, this will open the ‘Run’ dialogue box.
   
2. Type in ‘services.msc’ and press enter. This will open the ‘Services’ panel, in the list of services, find ‘Touch Keyboard and Handwriting Panel Service’.
   
3. Right-click and select ‘Properties’. In the ‘General’ tab, change the ‘Startup type’ to ‘Automatic’ and click on ‘Start’.
   
4. Click on the ‘Dependencies’ tab, expand the ‘Remote Procedure Call (RPC)’ and check the related services. You will find two services related to the ‘Touch Keyboard and Handwriting Panel Service’. Click on ‘Ok’, return to the ‘Services’
   window.
   
5. Find the two services namely, ‘DCOM Server Process Launcher’ and ‘RPC Endpoint Mapper’. Start the services if they aren’t running and the ‘Startup type’ to automatic and click on ‘Ok’.
   
6. Please check this link to ‘Open the touch keyboard’ and check if it works
   out for you.
   

Hope it helps.

Aaron Summith

Microsoft Community - Moderator

 

Touch Devices

Hi Edwin....

Yes, it works on 8.1, at least on my surface pro 3.

Couldn't do a screenshot cause can't get to Snipping tool while keyboard is up, so I did a "step recording". See attached. Pardon the background, it's my Granddaughter! Cheers! *Cool