Windows 10: how I obtain recovery key

Hi,


I obtain recovery key if I have the serial no.


Thanks

:)

 

How do I obtain the recovery key since Microsoft cannot "Find My Phone"??

Hi Steve,

Before I assist you I would like to weather you are using Microsoft account to login to the phone and why are you trying to reset the phone?

A recovery key may be obtained from account.microsoft.com by removing your phone from account.microsoft.com/devices. You can find more information on the reset protection process
here.

1. Go to account.microsoft.com/devices,
   sign in with the Microsoft Account used on the device at time of reset or recovery.
   
2. Click Remove phone.
   
3. When you're certain that you have your recovery key saved, select the
   I've kept a copy of the recovery key check box, and then click
   Okay.
   
4. Use the recovery key during phone set up.
   

If you are not able to find the recovery key, I suggest you to reset the phone using the “Windows device recovery tool”


When the phone asks for the key, there is an option "turn off reset protection" and if you don not remember exactly the recovery key you can select reset the phone using “windows device recovery tool" after which phone would ask you for live
id and password. Restart the phone after which phone works perfectly.

Note:Take the backup to OneDrive before resetting the phone.

If you issue still persists, I would suggest you try the troubleshooting steps provided in the link related to “Repair and recover” and “Security and privacy” sections. These two section would help you for Securing and protecting your phone.

https://support.microsoft.com/en-us/products/windows?os=windows-10-mobile

Hope this helps you. Keep us posted if you face any issues on windows in future. We will be glad to help you.

Thank you.

 

one key recovery

Hi Nawaxx,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

I suggest you to download and install the latest software for ‘One Key Recovery’ from the manufacturer website and check if it helps.

If the issue still persists, uninstall the software and install it in compatibility mode by following the steps below:

• Right click on the ‘Setup’ icon for the driver and click on properties.
• Under Compatibility tab, check the option for Run in Compatibility mode.
• Select Windows 8 from the drop down list.
• Click on Apply and then OK.
• Install the driver software.

Hope the information is helpful. Feel free to write to us for any other assistance with Windows, we’ll be glad to assist you.

 

Recovery Key

Thank you for the reply.

On the link you mentioned there are five steps to turn off the recovery key and I couldn't find I don't own this phone anymore
option which is 2nd on the list.

Could you please help me how to find that option.

Thank you!!!