Windows 10: How to change my home page back.

I suspect OP has been phished.

Which Norton software was in use?

I use Norton 360, and it has Norton Safe Web as one of its many components (turned on). The panel/tab containing that component offers no configuration in regards to the Home Page. And my Home Page has not been compromised to date, knock on wood. It is highly unlikely the installed Norton would mimick such phishing tactic to have a valued user 'add' a non-revenue-generating component.

Anyways, Norton's support forum comprised of fellow users may be better equipped to address the Home Page issue as it relates to Norton Safe Web. But I lean towards malware infection.

I noticed "Web" has not been typed in the OP. So I may be assuming too much. If "Web" was not typed because it wasn't part of the added install, then it's very likely a phishing malware infection.

 

That's cracked it!! Well done Eagle51 and many thanks for your kind help. I went into Firefox Addons, selected Extensions then disabled Norton Safe Search. Then I went back and changed back to Google home page - and it works, in fact, I've tried it three times in case the first time was a fluke. Thank you again. (It does make one wonder whether the Norton Safe Search really does improve security, or is it just their way to get you to use their search engine????)

 

That's even more interesting! I've just re-enabled Norton Safe Search in Firefox Addons and it hasn't taken over the home page! I'm still getting Google home page each time I open Firefox.

 

Glad you got it! One other thing. With that addon, set it's option for update to OFF, not default or ON....to prevent Norton from giving it back to you if they try.

 

I've done as you suggest. Many thanks for your kind help.

 

That is what I eluded to when I said to look at your extension/plugins but just glad you got it fixed.

 

Yes Josey Wales you were certainly right about that. Many thanks to you and indeed to everyone who kindly gave a hand. I will now mark this thread as 'solved'.