Windows 10: How to change the email address Microsoft uses to reset password and send notifications to

I must have done something wrong because it doesn't appear anybody else on the planet is having this issue.

I have had a yahoo email address associated with my Microsoft account since I was beta testing Windows 7. So a few years ago. I created the Microsoft account for that explicit purpose.

That Yahoo account was recently hacked. I had 2 factor turned on and everything, still no idea what happened. And I can't fully regain control of it.

I decided to abandon it, and move my accounts to a new email address that is not yahoo. This includes going through every tutorial I can find to change my Microsoft account however, it appears to only change the email address I type in to log in but hasn't changed the email address all my notifications go to to include requests to reset the password.


I can't find any reference to my old email address in my account settings anymore, yet, when I was trying to log into a new computer today, it kept saying my password was wrong. I know it was correct. I hit reset password and it wanted to send my reset to my yahoo email. I went ahead and did it because I had no other choice.


Heck, even the email sent to me said, "Please use the following security code for the Microsoft account mynewemailaddress@***.com."


Please help. I can't regain control of my Microsoft account until I can change the email address.

:)

 

Change password to email address

Hello,

You can change your password for security reasons or reset it if you forget it. We'd like to know more details about your concern, so we can better assist you: Kindly verify the following:

• Are you using an Outlook.com or Hotmail email address?
• Are you trying to change your email address password?

Additionally, you may also refer to this
support link on How to reset your Microsoft account password.

We look forward to your reply.

 

How to reset Windwos 8 Password?

http://windows.microsoft.com/en-us/windows/what-do-forget-windows-password#1TC=windows-8

• If you've forgotten your Windows password, there are several ways to retrieve or reset it:
  • If your PC is on a domain, your system administrator must reset your password.
  • If you're using a Microsoft account, you can reset your password online. ...
  • If you're using a local account, use your password hint as a reminder.

 

Microsoft Account Password Reset

Thanks for the reply, but it does not help me. The website does not proceed past step 4. After entering the security code, the website does not proceed to step 5. It does not give an error message, it simply greys out the next and cancel buttons and hangs
indefinitely.

Reset your password

If you can't remember your password, follow these steps to get into your account.

• Go to the Reset your password page.
• Choose the reason you need your password reset, then click Next.
  
• Enter the email address you used when you made your Microsoft account. This could be any email address, or an email ending in a Microsoft domain like hotmail.com or outlook.com.
  
• Enter the characters you see on the screen (this lets us know you’re not a robot), then click Next.
  
• If you've added security info to your account, we'll send a one-time code to the alternate phone number or email address you gave us. After you enter that code on the next screen, you'll be able to make a new password.

I'll try your "Get account help by email" suggestion and post the solution here when I've found one.