Windows 10: how to complain about being hung up on by MS help tech service?

how do I complain about being hung up on, after waiting 34 min. on hold for problems with my new 2020 Pavillion desk top, by the tech service person named Christiin. I don't know where to go if they are going to hang up on people. now what??? Rick

:)

 

. pAID ms TECH SERVICE FOR WIN 10

Is it just my failure to communicate properly or do many users find that the paid MS tech service often get hung up on misinformation or the wrong thing.?

I had told the initial tech that my administrator command prompt scan showed a problem in the win 10 system files that it could not fix.

Additional problems also existed with my print commands and an old program that is running without flaw on two other computers.

( I have 3 64 bit quad core computers with the exact same programs) and were all working flawlessly

As a result of MS not addressing the win 10 system problem and fixating on the problem resisding in a program that has always worked I spent over 8 hrs with MS tech support . Some of this time was because of being on hold, and the line hanging up,and
going dead ( dial tone) Ssome was due to my retesting the admen system scan only to find win 10 sys still had a problem and delays in calling MS back again., and again to fix the win 10 sys ADMINISTRATOR COMMAND PROMPT SCAN PRROBLEM that may or may not
have been the problem cause(s) in other intermittent problems in other areas on only the one computer .

8 hours is a very very very long time to be on the phone. with MS Is this common.

I realize the techs kept asking me to describe the other problems but they fixated on the other problems and one particular program instead of first fixing the win 10 system problems ( reloading win 10 ) that I showed them I had run and what it said . (win
10 sys problems existed that it could not fix )

Eventually, after 8 hrs plus download time of an hour or so, Wwin 10 got installed and I am still installing the up dates. ( I hope) My question is why is this extent such a common problem everytime I call in for help? It seems to always turn into
an ordeal and I have to call in multiple times to get a resolution and the process takes 6 to 8 hrs or more? is this common?

iT SEEMS THAT THERE ARE DIFFERENT LEVELS OF TECH SERVICE . some GO THROUGH A 5 TO 6 STEP PROCESS VIA THE RUN COMMANDS) AND OTHERS USE TWO STEPS VIA URL ADDRESS AND ARE MORE SAVEY AND QUICK. yET TO REACH THEM REQUIRES THE SAME PHNE NUMBER. AND LUCK. . ON
TWO DIFFERENT OCCASSIONS A TCH TOLD ME THAT TWO OF MY MODELS WERE NOT COMPATABLE WITH WIN 10 (THEY HAD BEEN OPERATING WIN 10 SINCE IT CAME OUT) a call back got me different techs with better fixes.

on the positive side I eventually get a service tech who resolves all of my problems.

 

Waited 3 days for tech support and then MS hung-up

I had scheduled an appointment to have someone call. I waited that day and when the call came in, MS hung up immediately. What can one do to get help - it seems useless

 

background (wallpaper) seems to be hung


I see on my background a picture from a series of pictures I wanted for a slide show. Went to Settings/Personalization/Backgrond and followed the steps once upon a time and I think it worked? Anyway, now the app appears to be hung and I don't know how to get it working. I've tried going through the settings and can change the background (behind the slideshow) color but nothing else. I found your forum and tried many of the ideas suggested to no avail. Can someone suggest how to get it working again?