Windows 10: How to contact Microsoft Support about Activation/Installation problems

This is the 3rd day in a row where I try to speak to Microsoft support without any luck. I tried through the Virtual Agent and also directly through the support page https://support.microsoft.com/ and in both cases I am told that the estimated wait time is 2/3 minutes, but I waited +3 hours in all occasions without getting any help. I am a new Windows user transitioning from Mac so I am new to all of this. Am I doing something wrong or is this actually the expected customer support experience with Microsoft?The reason for my inquiry is that I am t

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Windows 10 expiring activation problem

I have a pop up message appearing on the screen saying the licence will expire 15 August, need to activate Windows in Settings. Contact admin to get product key.
When I go to Settings it says Windows is activated and Product ID as well as Product Key is listed.
I have tried all suggestions from the Microsoft forum to no avail.
I am now wondering if the technician who installed Windows 10Pro, installed the wrong programme.
I believe that the previous Windows in the laptop was Windows 8.1 home.
Could this be the problem.
Any help appreciated. Thanks.

 

Contact support app

I never noticed this app before until today. An app listed in start menu called 'Contact Support'. So I clicked it just to take a look. But the app just starts to open and then immediately crashes/shuts off. I logged into another user acc on my machine and it opens just fine.

Usually if an app is playing up on my computer I go into the settings - apps list and reset the app which normally sorts things out. But contact support is missing from the list. Does anyone use the app and have any problems with it?

 

Deleting contacts from Windows 10


When you say Windows Mail Live are you referring to Mail app or Windows Live Mail?

I suggest you to try the steps provided below and check if it helps.

• Open Windows Live Mail.
• Press Ctrl + 3 using your keyboard. Right-click on the contact to delete it if it is a single contact.
• Highlight all contacts by pressing Ctrl + A.
• Click Delete located on the Ribbon bar.
• Click OK when you see the message These contacts will also be deleted from Hotmail, Messenger, and other Windows Live services.

After following the steps above, all your contacts that you have manually added to your account will be deleted however, contacts coming from third-party sites such as Facebook will not be deleted unless you remove Facebook from your account.

For Mail app:

Open People app then delete the contact.

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.