Windows 10: How to create a new profile when unable to get into computer

My daughters profile on her laptop corrupted, when she restarted the laptop her profile disappeared. I've tried to recover it by going back to its last point but it said it never saved anything. Now the laptop starts up with a "New User" and asks for a password however we have no idea what the password is. Have tried to 'reset password' but its saying ask your administrator but as far as I know there is none and there was always 1 profile on her laptop. I've searched the web, tried starting in safe modes and all sorts but nothing works. All instructions I can find are for when you can actually

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I can't create a New User Profile that is Not Corrupt! Please Help!

Hi,

I realize the inconvenience you are facing in creating the new user profile on your device. Do not worry we will help you with this issue.

As a work around, I suggest you to enable the built-in administrator account, log-in with the admin account to create a new user profile and check if you are able to check. This will let us know if the issue persists with user account or the operating system.

Step 1: Follow the steps to enable Built-in admin account.

Enable Built-in administrator.

• Press Windows + X key together on your desktop screen.
• Click on Command Prompt (admin) to open
  Command Prompt.
• Type the following command and hit Enter:

• net user administrator /active: yes (Check for the spaces)

4. Now log off from the current user and try to login to the administrator account that is enabled.　　

Note: Please follow the same steps and type net user administrator /active: no to disable admin account after the troubleshooting is done.　

Step 2: Refer to the articles to create a test user account/ Microsoft account respectively.

For Local account: Create a local user account in Windows 10

For Microsoft account: Help with Microsoft account


Hope it helps. Get back to us with an updated status of creating new user profile for further assistance.

Thank you.

 

Temporary profile - unable to create new user profile

Hi,

Thank you for posting your query in Microsoft community forum.



I understand your concern, we will assist you with this.



Method 1:

I would suggest you to activate/enable the account.

1. Open Run Command (Windows button + R) from the account that you are able to access.

2. In the dialog box type, lusrmgr.msc


3. This will open a window, click on "Users"
from the left navigation pane.

4. Spot and click on the user account name that you have disable and then select "Properties"

5. Then click on the uncheck box "Account is Disabled".

6. Click on "Apply" and then
"OK".



Step 1: After enabling Built-in admin, Run SFC scan.

Perform System File Checker (sfc) scan.

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

To perform SFC Scan, refer to the below link:

https://support.microsoft.com/en-us/kb/929833

Note: Steps mentioned for Windows 8/8.1, will work fine with Windows 10.



Step 2:

After that, Please perform Microsoft Safety Scanner to scan your computer for infections.

I suggest you to login to safe mode with networking and perform Microsoft Safety scanner to remove viruses, spyware, and other malicious software.

To enter into Safe Mode in Windows 10, follow the steps given below.

• Restart your PC.
• Press Shift + F8 before the Windows logo appears.
• Click See Advanced Repair Options.
• Click Troubleshoot.
• Click Advanced Options.
• Click Windows Startup Settings.
• Click Restart.
• You then see a list where you can choose Safe Mode or
  Safe Mode with Networking (depending on whether you think you’ll need the Internet).

Refer the link below to download the Microsoft Safety scanner

Page not found

Note: The Microsoft Safety Scanner expires 10 days after being downloaded. To rerun a scan with the latest anti-malware definitions, download and run the Microsoft Safety Scanner again.

Anti-Virus Disclaimer:

Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential
for data loss.





Method 2:
From Built in administrator account create a new user account and transfer the profile data.

To create a new user account, follow the steps and check:

1. Press Windows + X keys on the keyboard, select Control Panel.

2. Select System and Security and then System.

3. Click Advanced System Settings.

4. Under User Profiles, click Settings.

5. Select the profile you want to copy.

6. Click Copy to, and then enter the name of, or browse to, the profile you want to overwrite. This will usually be in C:\Users\username, where username is the name of the profile to which you are copying.

7. Click Permitted to use, and then add all user accounts to which you want to give full profile control.

8. Click OK.



I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

 

Programs in Control Panel "Unable to Create New Document"

Hello Joe,

We would like to know more about this concern. Please provide the following information:

• Since when did the issue start to happen?
• Did you make any changes to your computer's configuration prior to the issue?

To further isolate if there are corrupted files in the current use profile that causes the problem, let's create a new user profile. For instructions, please follow these steps:

• Open Command Prompt (Admin).
• Type this net user test /add and hit Enter.

Note: If the new user account is already created, check if the issue still persists.

Looking forward to your response.