Windows 10: How to download Adobe Creative Cloud with System Errors

Hi! I’m trying to download Adobe Creative Cloud and have run into some issues. It will get to about 20% downloaded then 3 different system error messages will come up. Number 1: MSVCP140.dllNumber 2: VCRUNTIME140_1.dllNumber 3: VCRUNTIME140.dll With the first one I downloaded Visual C++ X86 and X64. A couple people said that would fix the first one. However, the system error messages are still coming up. Not sure what to do now! Do I factory reset the laptop, it’s an HP laptop 14. I appreciate any solutions/ideas!Thank you.

:)

 

Adobe Illustrator and Adobe Creative Cloud

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

• How did you try to uninstall the application?
• What exactly happens when you try to uninstall the application?
• Are you getting any error message?

I suggest you to refer the link below and check if it helps.

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Keep us posted on this issue so that we can assist you better.

Thanks and Regards.

 

Adobe Creative Cloud

I have used Adobe and their creative cloud service on my home PC for many years without incident. The PC works well and I have had no issues until recently. The windows update before last stopped the Adobe Creative Cloud connecting to the Adobe server.
I rectified this by stepping back the Windows Update and then reapplying it - all was well. Following the last windows update the exact same thing happened but I didn't realise soon enough and there was no step back available before the update.

I have contacted Adobe on this and I have had literally 5 different technicians trying to rectify this for over 12 hours over the last week and still we cannot get PC to connect to the Adobe servers. We have tried everything!!

Before I go for the nuclear option of reinstalling Windows 10 entirely hoping that this will rectify the issue does anyone have any suggestions

 

Adobe Creative Cloud wont start after System Restore

Hello,

I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.

The werfault.exe is used for Windows Error Reporting. It is a feature that allows Microsoft to track and address errors relating to the operating system, Windows features, and applications. It gives
you the option to send data about errors to Microsoft and to receive information about solutions.

Since you are experiencing issue with Adobe Creative Cloud installation, I suggest you to follow the article below and check if it helps:

Troubleshoot Creative Cloud download and install issues

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install.html

I hope the information helps. Please keep us posted on the issue. We will be happy to assist you accordingly.