Windows 10: How to download HEIF and HEVC Media extensions

I bought this app from Microsoft so I could open photos from a cell phone. I can not find the app to install. How do I put this on my computer. Nothing came up to install or open it.






***Original title: HEIF and HEVC Media Extention app***

:)

 

HEIF AND HEVC Media Extensions

Hi Mylobotomy ,

My name is Ana. I am an Independent Advisor. Thanks for contacting our support.

To know if the extensions are installed before you go on the pc to:

Settings> Apps> Apps & features.

and search the extensions list.

The only caveat about HEIF is that files using HEVC codecs requires modern hardware, such as Intel 7th Gen Core processors and newer graphics cards. Otherwise, the extension will not work as expected when playing videos.

https://www.windowscentral.com/how-open-heic-an...

Let me know if I help

Regards

Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research
any product advertised on the sites before you decide to download and install it.

 

HEIF AND HEVC Media Extensions

Hi Mylobotomy, I'm Graeme, an independent adviser here to help.

Did you purchase these media extensions through the Microsoft Store?

If so, you should be able to visit the same page you purchased them from in the Store to see the installation progress.

If you can't find it, try this link:

https://www.microsoft.com/en-au/p/heif-image-ex...

Otherwise, you might need to contact Microsoft Support. Here are contact links:

Chat Support:

https://partner.support.services.microsoft.com/...

Phone Support:

https://support.microsoft.com/en-ca/help/405170...

Let me know how you go! Thanks!

 

heif image extension - windows 10 1803

I tried to download the image exension from the microsoft store for both hevc and heif. The hevc one installed, but the heif image extension says i own it, it won't let me uninstall it, but it shows an ! in the store entry, and it doesn't work.

It does not show up in the apps listing nor in the control panel programs and features... I can't view HEIC files, it gives a link to download the "codec" from the microsoft store, which doesn't work.

I have a different windows 10 machine where these work fine... it's my main production machine that is failing.

I don't know what to try next.